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Customer Experience Manager

Job Posted: 22 days ago

Salary: £ 42,000 - 42,000 / Annum
Job Type: Permanent
Location: Hemel Hempstead, Hertfordshire, South East

Expire in: 5 days

Job Description

Customer Experience Manager
 Kingston Office, Hemel Hempstead
 £43,000 per annum
 Full-time  Permanent

Our client, a leading repairs and maintenance contractor, is seeking an experienced Customer Experience Manager to join their team based at their Kingston office in Hemel Hempstead. This is an excellent opportunity for a customer-focused professional to take ownership of the customer journey and drive service improvements across a busy repairs and maintenance operation.

The Role
 As Customer Experience Manager, you will be responsible for leading the customer experience strategy, ensuring residents and clients receive a consistently high standard of service. You will work closely with operational teams to improve processes, manage customer feedback and complaints, and drive continuous improvement across service delivery.

Key Responsibilities

Lead the development and delivery of the customer experience strategy

Monitor customer satisfaction levels and identify areas for service improvement

Manage complaints and escalations, ensuring they are resolved efficiently and within agreed timescales

Analyse customer feedback, data and performance metrics to identify trends and improvement opportunities

Work closely with operational teams to ensure a seamless customer journey

Produce performance reports and provide insights to senior management

Implement initiatives that improve the overall customer journey and service quality

About You

Proven experience in a Customer Experience, Customer Service or Complaints Management role at a supervisory or management level

Experience within repairs, housing, property services or maintenance environments is highly desirable

Strong leadership and stakeholder management skills

Excellent communication and problem-solving abilities

Ability to analyse data and implement service improvements

A strong commitment to delivering high-quality customer service

What’s on Offer

Salary of £43,000 per annum

Opportunity to join a well-established and growing repairs contractor

Supportive team environment with opportunities for career development

Before You Apply

Do not include the following in your job application, CV, or cover letter:

Bank details.
National Insurance number.
Date of birth.

You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.

Looking for your next career move? Join a top company hiring Customer Experience Manager job near me in Hemel Hempstead, Hertfordshire, South East! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!