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Customer Logistics Manager

Job Posted: 9 days ago

Salary: £ 42,000 - 42,000 / Annum
Job Type: Permanent
Location: Grimsby, North East Lincolnshire

Expire in: 19 days

Job Description

Customer Logistics Manager
Location: Grimsby, North East Lincolnshire
Salary: Competitive + Benefits
Hours: Full-time, Monday to Friday, 08:00-17:00

We are currently recruiting for an experienced Customer Logistics Manager to join a large, well-established logistics and transport business based in the Grimsby area.

This is a fantastic opportunity for someone with a strong background in logistics, warehousing, transport or supply chain operations who enjoys leading teams, managing customer relationships, and driving operational performance.

The successful candidate will take ownership of a multi-functional operation, overseeing customer service, warehouse and transport activity, while managing key customer accounts and ensuring high service standards are maintained.

Key Responsibilities:

  * Manage and develop a team across customer service, warehouse and transport operations

  * Oversee a portfolio of key customer accounts, ensuring service levels and customer satisfaction remain high

  * Monitor and report on KPIs to identify trends and drive continuous improvement

  * Handle rate reviews, spot quotes, credit control queries and commercial discussions

  * Manage WMS inventory and maintain accurate stock control across the operation

  * Lead projects focused on digitalisation, process improvement, standardisation and cost efficiency

  * Work closely with internal departments and external stakeholders to resolve operational issues quickly and effectively

  * Ensure service delivery is aligned with agreed SLAs and operational targets

Candidate Requirements:

  * Experience within a logistics, transport, warehousing or supply chain environment

  * Previous experience in customer account management, customer service management or logistics operations management

  * Strong leadership skills with experience managing or developing teams

  * Excellent communication and stakeholder management skills

  * Analytical and confident in reviewing performance data and identifying improvements

  * Able to make decisions independently and take ownership of workload

  * Experience using Warehouse Management Systems (WMS) would be advantageous

  * A qualification in logistics, supply chain or a related field would be beneficial, but is not essential

What’s on Offer:

  * Contributory company pension scheme

  * Life assurance cover

  * Holiday purchase scheme

  * Employee wellbeing support

  * Retail cashback and discount scheme

  * Ongoing training and development opportunities

This role would suit someone currently working as a Logistics Manager, Operations Manager, Transport Manager, Warehouse Manager, Customer Service Manager or Supply Chain Manager who is looking for a fresh challenge in a fast-paced and rewarding environment

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