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CUSTOMER SERVICE ADVISOR

Job Posted: 15 days ago

Salary: £ 26,000 - 26,000 / Annum
Job Type: Permanent
Location: Poole, Dorset

Expire in: 12 days

Job Description

Customer Service Advisor

Location: Poole, Dorset

Salary: £26,000 per annum

Hours: 39 hours (Monday – Thursday 8.00am – 5.00pm Friday 8.00am – 4.00pm)

About Our Client:

We're representing a highly reputable and well-established business in the lighting industry, based

in Poole, Dorset. They are a leading supplier of high-quality domestic lighting, working with some

of the UK's best high street and online retailers. Due to continued growth, they are now looking to hire a Customer Service Advisor to join their close-knit and supportive team.

This is an excellent opportunity for someone with solid customer service experience who enjoys a fast-paced environment where they can build strong client relationships and contribute to the business's success. This role is a perfect blend of account management, problem-solving, and proactive sales, offering a genuine chance to develop your career in a specialist field.

The Opportunity: What You'll Be Doing:

As a key member of the team, your role will be far more than just answering the phone. You'll become a product expert and a vital point of contact for key customer accounts. You'll be using your knowledge to help clients with a unique and diverse product range, including end-of-line items that are no longer available on the high street.

Your Main Responsibilities Will Include:

  * Relationship Management: Building and nurturing strong, long-term relationships with a dedicated portfolio of customer accounts.

  * Proactive Selling: Identifying opportunities to cross-sell and up-sell products and promotions, leveraging your product knowledge to offer tailored solutions and alternatives to out-of-stock items.

  * Order & Query Management: Efficiently and accurately processing customer purchase orders through the internal system and handling a wide range of customer enquiries and low-level technical queries.

  * Problem-Solving: Taking ownership of customer complaints and issues, working methodically to resolve them and ensure an excellent level of service is maintained.

  * Team Collaboration: Working closely with the sales and warehouse departments to ensure a seamless and positive customer journey, from initial enquiry through to delivery.

Who We're Looking For:

We're searching for a candidate who is driven, personable, and has a real passion for delivering exceptional service. The ideal person will be a confident communicator with a meticulous eye for detail.

Essential Skills & Experience:

  * A minimum of 12 months' experience in a fast-paced customer service or internal sales role.

  * Excellent communication skills, both verbal and written, with the ability to build rapport and trust with clients and colleagues.

  * A methodical and organised approach to work, with the ability to prioritise tasks effectively.

  * Strong attention to detail to ensure all order processing and data entry are accurate.

  * A solid understanding of Microsoft Office, particularly Excel, to a basic level.

Some of Our Clients Benefits include:

  * Great team culture, within a supportive, stable progressive business

  * Competitive holiday allowance

  * Free parking

  * Perkbox employee benefits

  * Generous staff discounts

Before You Apply

Do not include the following in your job application, CV, or cover letter:

Bank details.
National Insurance number.
Date of birth.

You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.

Looking for your next career move? Join a top company hiring CUSTOMER SERVICE ADVISOR job near me in Poole, Dorset! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!