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Customer Service Advisor

Job Posted: 19 days ago

Salary: £ 25,185 - 25,185 / Annum
Job Type: Permanent
Location: Southampton, Hampshire

Expire in: 8 days

Job Description

Are you seeking a new opportunity? Manpower are currently recruiting for a Customer Service Advisor for one of our Clients in the Fawley area!

Are you a proactive and personable individual with a passion for delivering exceptional customer service? Calor Gas is looking for an enthusiastic Customer Service Advisor to join our Customer Experience team in Fawley. In this role, you'll act as a first point of contact for customers - resolving queries over the phone and in writing, often at first contact.

Working Hours:

Our contact centre operates Monday to Friday, 8:00am - 8:00pm, with shift patterns allocated on a rotational basis. You'll receive advance notice of your scheduled shifts.

Saturday shifts: 9:00am - 1:00pm (on a rota basis)

Bank Holidays: 9:00am - 5:00pm (on a rota basis)

Key Responsibilities:

Respond to inbound and outbound customer calls, providing timely and effective support.

Process customer orders and handle account administration with accuracy.

Promote Calor's products and services during customer interactions.

Investigate and resolve customer complaints in line with company policies and service standards.

Achieve individual and team performance targets and KPIs.

Collaborate across departments to ensure a smooth and efficient customer experience.

Contribute ideas and support improvements in service processes and customer satisfaction.

Maintain accurate, secure, and up-to-date customer records.

What We're Looking For:

Strong communication and interpersonal skills, with a customer-focused approach.
A sense of ownership and pride in delivering high-quality work.

Ability to stay organised and work effectively under pressure.

Meticulous attention to detail.

Familiarity with Microsoft Office; experience with SAP is advantageous.

Comfortable working in a high-volume, fast-paced environment.

Details:

The role is due to start immediately and will be a Temp to Perm position for the right candidate.
If you are interested please telephone Manpower on (phone number removed) between 0800 and 1700 Monday - Friday or click apply

Before You Apply

Do not include the following in your job application, CV, or cover letter:

Bank details.
National Insurance number.
Date of birth.

You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.

Looking for your next career move? Join a top company hiring Customer Service Advisor job near me in Southampton, Hampshire! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!