Hiring Now: Customer Service Advisor Near You – Apply Today!

Your Next Customer Service Advisor Job Starts Here – Apply Now!

Customer Service Advisor

Job Posted: 22 days ago

Salary: £ 24,121 - 24,121 / Annum
Job Type: Permanent
Location: Boldon Colliery

Expire in: 6 days

Job Description

Make a real impact by helping businesses stay on track while delivering exceptional customer service.

We’re looking for a confident and customer-focused Customer Service Advisor to join our team in Boldon

In this role, you’ll build strong relationships with our business customers, supporting them with account queries and ensuring payments are made in line with agreed terms.

You’ll combine excellent communication skills with a proactive approach to problem-solving, helping resolve barriers to payment while maintaining a positive customer experience.

If you’re passionate about delivering excellent customer service and enjoy working in a fast-paced, supportive team environment, we’d love to hear from you.

About the RoleWhat you’ll be doing

Managing inbound and outbound customer contact via phone and email
Supporting customers with account queries and payment arrangements
Working to maximise cash collection while reducing outstanding balances
Handling sensitive or complex situations professionally and with empathy
Meeting individual productivity and call targets
Working collaboratively with colleagues across the business to resolve issues and deliver the best outcomes

Additional Information 

This role is 37.5 hours per week, with standard shifts typically Monday to Friday, 9:00 am – 5:00 pm.

There may occasionally be a requirement for 8:00 am starts, 8:00 pm finishes, or weekend shifts, with four weeks’ notice provided.

If a weekend shift is worked, a day off will be given during the week.

Benefits
Annual leave enhanced with long service.
Company Pension 
Long service rewards: both financial and leave-based.
Health cash plan.
Life assurance scheme.
Critical Illness cover
Access to our prestige benefits and rewards portal.
Career development opportunities.
Access to a well-established Employee Assistance Programme provider.
And other excellent benefits you'd expect from a market leader.

Requirements

What we’re looking for

Strong customer service and communication skills (telephone and written)
Ability to remain calm, professional, and solution-focused under pressure
Excellent organisation and attention to detail
Good interpersonal and influencing skills
Ability to work independently and take initiative
Confident using Microsoft Word and Excel
Commercial awareness and a proactive mindsetDesirable:

Experience in collections or credit control
Knowledge of civil court processes and procedures
A Level 2 qualification (e.g. 5 GCSEs including English and Maths or NVQ Level 2)

Before You Apply

Do not include the following in your job application, CV, or cover letter:

Bank details.
National Insurance number.
Date of birth.

You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.

Looking for your next career move? Join a top company hiring Customer Service Advisor job near me in Boldon Colliery! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!