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Customer Service Advisor

Job Posted: 13 days ago

Salary: £ 25,000 - 27,000 / Annum
Job Type: Permanent
Location: Colchester, Essex

Expire in: 15 days

Job Description

An established, customer-focused Insurance business in the Colchester area is looking for a Customer Service Adviser to join their friendly, growing team.

This is a great opportunity for someone who enjoys speaking with customers, delivering a brilliant service, and confidently upselling and cross-selling when it's right for the customer, backed by excellent training and development from day one (including support towards professional qualifications).

What you'll be doing as a Customer Service Adviser:

You'll support customers across a range of personal lines Insurance products, handling enquiries, quotations, renewals and policy changes, while making the most of sales opportunities on every call.

Handling inbound and outbound calls, providing a professional and personable service
Producing Insurance quotations and converting opportunities into new and additional business
Supporting renewals and retention, building strong customer relationships
Processing mid-term adjustments and customer instructions accurately
Identifying cross-sell opportunities and making introductions where appropriate
Recording and managing leads and activity using a CRM system
Building product knowledge over time with structured training and coaching
As you develop, supporting smaller business customers (training provided)What we're looking for to be a Customer Service Adviser

Previous Insurance customer service experience (motor/home Insurance ideal)
Comfortable with sales conversations, including upsell and cross-sell
Confident communicator (verbal and written) with a strong telephone manner
Good IT skills and the ability to learn new systems quickly
Organised, reliable and able to manage your own workload
A positive, "can-do" approach and enjoyment of working in a small teamBenefits

£25,000-£27,000 + bonus (depending on experience)
Full training & development (technical knowledge, sales skills)
Support towards CII qualifications
Supportive, friendly working environment
25 days holiday + bank holidays
Free parking (Great Tey area)
Company pension scheme

Before You Apply

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Bank details.
National Insurance number.
Date of birth.

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Looking for your next career move? Join a top company hiring Customer Service Advisor job near me in Colchester, Essex! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!