Hiring Now: Customer Service Advisor Near You – Apply Today!

Your Next Customer Service Advisor Job Starts Here – Apply Now!

Customer Service Advisor

Job Posted: 2 days ago

Salary: £ 12.71 - 12.71 / Hour
Job Type: Contract
Location: Nottingham

Expire in: a month

Job Description

Customer Service Advisor

Temp – perm 

£12.71 per hour 

Monday – Friday 8:30am – 5:00pm 

NG16, Nottingham 

Job Purpose 

Our client is seeking a proactive and customer focused After Sales Customer Service Advisor to join their Aftersales team. This is a key position responsible for delivering an exceptional customer experience throughout the ownership journey.

The successful candidate will serve as the primary point of contact for customers requiring warranty support, servicing, repairs, technical assistance and general aftersales enquiries. 

Working closely with workshop controllers, technicians, manufacturers and suppliers, you will ensure customer concerns are handled professionally, efficiently and with a strong customer first approach. 

Job Duties 

Act as the first point of contact for customer enquiries via phone, email and in person
	
Manage customer bookings for servicing, repairs, warranty work, inspections and accessory installations
	
Provide regular updates to customers on the progress of repairs, parts and warranty claims
	
Handle warranty claims from initial submission through to completion, including liaison with manufacturers and suppliers
	
Ensure all warranty documentation, service records and customer data are accurate and up to date
	
Coordinate closely with workshop controllers, technicians and service advisors to schedule and prioritise work
	
Monitor job progress and proactively manage delays, communicating clearly with customers at all times
	
Resolve customer queries and complaints in a professional, empathetic,and timely manner
	
Maintain strong relationships with customers to encourage repeat business and referrals
	
Process service-related administration including invoices, job cards, CRM updates and correspondence
	
Ensure service schedules and workshop capacity are aligned with customer expectations
	
Gather and act on customer feedback to improve service quality and satisfaction
	
Support departmental targets including customer satisfaction, retention and turnaround times
	
Identify opportunities to improve internal processes and overall customer journey efficiency

Key Skills 

Previous experience in customer service
	
Strong communication skills 
	
Excellent organisational skills and ability to manage multiple ongoing tasks
	
High attention to detail 
	
Ability to work calmly and professionally under pressure

Positive, professional and dependable attitude
	
Strong problem, solving ability
	
Empathetic and patient when dealing with customer concerns
	
Team player with a proactive mindset
	
Willingness to learn and develop within the role

EMA25

Before You Apply

Do not include the following in your job application, CV, or cover letter:

Bank details.
National Insurance number.
Date of birth.

You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.

Looking for your next career move? Join a top company hiring Customer Service Advisor job near me in Nottingham! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!