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Customer Service Advisor

Job Posted: 4 days ago

Salary: £ 27,000 - 27,000 / Annum
Job Type: Permanent
Location: KT17, Epsom, Surrey

Expire in: 23 days

Job Description

Customer Service Advisor

About the Role

Our client is a well-established and growing business looking to recruit a Customer Service Advisor to join their friendly team. This is a busy and varied role where you'll be the first point of contact for customers, providing a professional and efficient service via telephone and email. You'll play an important part in ensuring enquiries are handled effectively, orders are processed accurately, and customers receive a positive experience throughout their journey.

  * Based in Epsom

  * c£27,000 salary

  * Monday – Friday, 9am – 5.30pm

  * Parking on site

Key Responsibilities

  * Respond to customer enquiries via telephone and email in a timely and professional manner.

  * Resolve customer issues and complaints, identifying appropriate solutions.

  * Process customer orders, requests and amendments accurately.

  * Maintain and update customer records using internal systems.

  * Provide customers with clear information regarding products and services.

  * Ensure all work is completed in line with company procedures and service standards.

  * Support the wider team in delivering an outstanding customer experience.

  * Providing technical support, help and support

  * Achieve agreed service levels and response time targets.

About You

  * Previous experience in a customer service or customer support role.

  * Excellent verbal and written communication skills.

  * Strong problem-solving skills with a proactive approach.

  * Confident managing multiple tasks and prioritising workload.

  * Empathetic with excellent listening skills.

  * Good IT skills, including Microsoft Office

  * Able to work well under pressure while maintaining accuracy.

  * A team player with a positive and flexible attitude.

  * A practical or technical aptitude would be advantageous but is not essential.

Refer a friend and earn £100! If you have a friend who is also searching for a new opportunity in the local area, recommend Optima and if we place them (providing they complete their 3-month probation period), you will receive a £100 retail voucher of your choice!

Please note that if you have not been contacted within 5 working days, then unfortunately on this occasion your CV has not been shortlisted.

By applying for this vacancy, you accept Optima Recruitment Limited’s Privacy and GDPR Policy which can be found on our website and therefore gives us consent to contact you

Before You Apply

Do not include the following in your job application, CV, or cover letter:

Bank details.
National Insurance number.
Date of birth.

You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.

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