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Customer Service Assistant

Job Posted: 22 days ago

Salary: £ 12.71 - 12.71 / Hour
Job Type: Permanent
Location: LS27, Morley, City and Borough of Leeds

Expire in: 6 days

Job Description

Pyramid8 are supporting a growing business in Morley to recruit a dedicated and resilient Customer Service Assistant to join our team based in Morley, Leeds. This role involves handling inbound calls from customers, primarily focused on taking payments for fines and providing support throughout the process.

Key Responsibilities:

  * Manage a high volume of inbound calls in a professional and efficient manner

  * Assist customers with making payments for outstanding fines

  * Provide clear and accurate information regarding payment options and processes

  * Handle sensitive conversations with empathy, patience, and professionalism

  * Maintain accurate records of customer interactions and transactions

  * Resolve customer queries and escalate issues where necessary

What We’re Looking For:

  * Excellent communication and listening skills

  * Ability to remain calm and composed in challenging situations

  * Strong resilience and emotional intelligence

  * A professional and empathetic approach to customer interactions

  * Good attention to detail and organisational skills

  * Previous customer service or call centre experience is desirable but not essential

What They Offer:

  * Monday to Friday working hours (9:00am – 5:00pm) – no weekends

  * Full training and ongoing support

  * A friendly and supportive working environment

Before You Apply

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Bank details.
National Insurance number.
Date of birth.

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Looking for your next career move? Join a top company hiring Customer Service Assistant job near me in LS27, Morley, City and Borough of Leeds! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!