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CUSTOMER SERVICE CASE MANAGER

Job Posted: 8 days ago

Salary: £ 27,000 - 28,000 / Annum
Job Type: Permanent
Location: Portsmouth, Hampshire

Expire in: 19 days

Job Description

Customer Service – Case Manager

Location: Portsmouth, Hampshire

Hours: 40 hours per week (Shifts between 7:00am & 9:00pm, Monday to Sunday)

Salary: Up to £28,000 per annum

Contract: Permanent, Full Time

About the Opportunity:

We are delighted to be partnering with an established market leader based in Portsmouth. Known for their supportive working culture and commitment to service excellence, they are seeking Customer Service Case Managers to join their established operations team.

In this varied and engaging role, you will act as a key point of contact for clients and end-users, managing incoming enquiries, overseeing active cases, and delivering high-quality customer support. Working within a modern office environment, you will receive full structured training to ensure you are confident in handling a wide range of customer requirements.

If you are a customer-focused professional looking for a secure, rewarding position with clear long-term career stability, this role offers an ideal next step.

Key Responsibilities

  * Case & Query Management: Manage a portfolio of customer enquiries, ensuring accurate details are recorded and followed through to resolution.

  * Customer Support: Handle inbound communications via telephone and email, providing clear, helpful, and compassionate assistance.

  * Problem Solving: Evaluate customer requests methodically, offering practical solutions and escalating complex queries where necessary.

  * Database Accuracy: Ensure customer records, updates, and communication logs are recorded accurately within internal databases.

  * Internal Coordination: Work alongside internal teams and external service partners to coordinate efficient support for every customer.

What We Are Looking For

We are looking for clear, reliable communicators who take pride in helping others and excel in a collaborative team setting.

Key Skills & Experience:

  * Experience: Background in customer service, retail, office administration, contact centre operations, or hospitality.

  * Communication: Strong verbal and written English skills with a professional and reassuring telephone manner.

  * Organisation: Ability to manage daily tasks efficiently with high attention to detail.

  * IT Literacy: Confident using standard computer applications, central databases, and multi-channel communication platforms.

  * Personal Attributes: Practical problem-solving ability, empathy, and a dependable work ethic.

What the Business Offers

  * Competitive Pay: Starting salary of up to £28,000 per annum with long-term progression potential.

  * Comprehensive Training: Fully supported, structured onboarding programme to build your product and system knowledge.

  * Generous Benefits: Comprehensive benefits package including employer pension contributions, health cash plan, high-street discount perks, and employee travel cover.

  * Career Advancement: Clear pathways for ongoing learning, skills development, and internal promotion.

How to Apply

If you are an experienced customer service professional looking for a stable and rewarding role, submit your CV today for immediate consideration

Before You Apply

Do not include the following in your job application, CV, or cover letter:

Bank details.
National Insurance number.
Date of birth.

You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.

Looking for your next career move? Join a top company hiring CUSTOMER SERVICE CASE MANAGER job near me in Portsmouth, Hampshire! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!