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Customer Service Co-ordinator

Job Posted: an hour ago

Salary: £ 25,000 - 28,000 / Annum
Job Type: Permanent
Location: Kettering, North Northamptonshire

Expire in: a month

Job Description

Customer Service Coordinator

Location: Kettering, England (Office-based, Full-time)
Hours: 8:30 a.m. – 5:00 p.m., Monday – Friday

Benefits:

  * Competitive salary

  * Generous pension scheme

  * 25 days annual leave

  * Christmas shutdown

  * Extra day off for your birthday

  * Free parking

About the Role:
Our client is a rapidly growing supplier of high-quality products for the UK commercial construction sector. We are seeking a motivated, organized individual with a flexible and proactive approach to join our team as a Customer Service Coordinator.

This role is central to delivering excellent customer experiences, ensuring smooth after-sales operations, and maintaining high levels of satisfaction both internally and externally. You will manage customer interactions, order processing, and cross-departmental coordination to guarantee timely and accurate project delivery.

Key Responsibilities:

  * Process orders accurately and efficiently, gathering all necessary customer information

  * Monitor stock levels, allocate projects for delivery, and manage customer call-offs

  * Liaise with Dispatch, Purchasing, and other teams to ensure orders are fulfilled on time

  * Maintain exceptional customer communication through calls, emails, and correspondence

  * Handle extra orders, spare parts, and urgent requests promptly to meet lead times

  * Investigate queries or complaints thoroughly and ensure satisfactory resolution

  * Maintain and improve internal customer service processes

  * Complete weekly reporting on customer service KPIs

  * Assist with additional tasks as required to support smooth business operations

Key Skills & Attributes:

  * Organised and methodical, with the ability to manage multiple tasks simultaneously

  * Positive, solution-focused approach to challenges

  * Excellent telephone and written communication skills

  * Professional, clear, and grammatically correct correspondence

  * Able to work well under pressure

  * Strong IT skills, including proficiency in Excel and Word

  * Energetic, proactive, and committed to delivering best-practice customer service

Why Join:
This is an opportunity to be part of a dynamic and fast-paced organization with a supportive team environment. Our client values personal development and provides opportunities to grow within the business while contributing to our continued success

Before You Apply

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Bank details.
National Insurance number.
Date of birth.

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Looking for your next career move? Join a top company hiring Customer Service Co-ordinator job near me in Kettering, North Northamptonshire! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!