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Customer Services Co-ordinator

Job Posted: 3 hours ago

Salary: £ 25,000 - 28,000 / Annum
Job Type: Permanent
Location: Kettering

Expire in: a month

Job Description

Customer Service Coordinator - Exciting Opportunity
Kettering based 
Monday to Friday 8.30 - 5pm (office based)
Competitive Salary and excellent benefits package

Our client is offering a fantastic opportunity for an energetic and enthusiastic individual to join their dynamic team. If you're self-motivated, highly organised, and passionate about delivering outstanding customer service, we’d love to hear from you!
In this key role, you’ll ensure a smooth and efficient after-sales process, acting as a vital link between customers and internal departments. Your focus will be on delivering a seamless customer experience, maintaining satisfaction both internally and externally.

What You’ll Be Doing:
• Process all sales orders, ensuring complete and accurate customer information is collected and documented
• Manage post-sale order tracking, stock monitoring, and project allocation for delivery
• Coordinate with Despatch, Purchasing, and other departments to ensure timely and complete project fulfilment
• Ensure all customer delivery schedules are met efficiently
• Handle incoming calls professionally and warmly
• Maintain and improve internal customer service processes
• Process extras, spare parts, and quick orders promptly to meet lead times
• Investigate and respond to customer queries and complaints, ensuring thorough resolution
• Maintain weekly reporting on customer service KPIs
• Support additional business operations as required

What We’re Looking For:
• Proficiency in Microsoft Word and Excel
• A methodical, detail-oriented approach
• Strong multitasking and time-management skills
• A positive, solution-focused attitude
• Excellent telephone manner and communication skills
• Ability to produce clear, professional written correspondence
• Ability to remain calm and focused under pressure
• A proactive mindset and a passion for delivering first-class customer service

What’s in It for You:
• Competitive salary
• Generous pension scheme
• 25 days holiday plus Christmas shutdown
• Extra day off for your birthday
• Free on-site parking
• Friendly, fast-paced working environment
• Opportunities for personal and professional growth

If you're ready to join a thriving company where your contributions make a real impact, apply today!

INDKTT

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Looking for your next career move? Join a top company hiring Customer Services Co-ordinator job near me in Kettering! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!