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Customer Service - Credit Control Team (Hybrid)

Job Posted: 7 days ago

Salary: £ 25,000 - 25,000 / Annum
Job Type: Permanent
Location: Edinburgh

Expire in: 21 days

Job Description

Customer Service - Credit Control Team (Hybrid)

Location: South Gyle, Edinburgh
 Salary: £25,000 per annum
 Contract: Permanent, Full‑Time (36.25 hours per week, 9am-5pm)
 Working Pattern: Hybrid (3 days office/2 days home)

The Role

This is a fantastic opportunity for someone with strong customer service experience who is looking to take the next step in their career.

You'll be joining a small, close‑knit Credit Control team where collaboration, support and development are genuinely valued. While this role involves managing sensitive financial conversations, you'll be supported every step of the way with structured training, approachable colleagues, and clear opportunities to grow your skills and progression within the business.

Key Responsibilities

Customer Service Excellence
 Handle inbound and outbound customer calls with a friendly, professional, and confident approach, ensuring a positive and empathetic customer experience 

Account & Debt Management
 Manage your own ledger of customer accounts, supporting customers with payment solutions and negotiating payment plans where required 

Team Collaboration
 Work as part of a small, supportive team that shares knowledge, supports one another, and works together to achieve team objectives 

Learning & Development
 Build your understanding of credit control processes with full training provided, developing confidence in managing more complex customer queries over time 

Process Improvement
 Contribute ideas to improve customer experience and internal processes in a team that values your input 

Reporting & Administration
 Assist with reporting on account performance and carry out customer account reconciliations 

Skills & Experience Required

Proven customer service experience (call‑based or customer‑facing roles welcome)
Clear, confident and professional communication skills
Resilient and able to handle challenging or sensitive conversations with support from the team
Strong organisational skills and attention to detail
Competent in Microsoft Office, particularly Word and Excel
A positive attitude and desire to learn and progress your career 

Why Join our Client?

Supportive, Small Team Environment
 You'll be part of a friendly and experienced team that genuinely supports one another and invests in your success

Career Progression
 Ideal for someone looking to move beyond pure customer service and develop a career in credit control 

Professional Development
 Full on‑the‑job training provided, with opportunities for salary increases upon successful completion of the Chartered Institute of Credit Management Level 2 Certificate

Work‑Life Balance
 Hybrid working model offering flexibility between home and office

Convenient Location
 Office based just a 14‑minute walk from South Gyle train station and 11 minutes from Edinburgh Park Central tram stop (car parking also available)

If you have strong customer service experience and are ready to take the next step in a supportive team with room to grow, we'd love to hear from you. Apply today to start your next chapter.

This vacancy is being advertised on behalf of Office Angels who are operating as an employment agency. Office Angels are an equal opportunities employer. 

Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website

Before You Apply

Do not include the following in your job application, CV, or cover letter:

Bank details.
National Insurance number.
Date of birth.

You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.

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