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Customer Services Representative

Job Posted: 22 days ago

Salary: £ 28,000 - 30,000 / Annum
Job Type: Permanent
Location: Maidstone, Kent

Expire in: 6 days

Job Description

How would you like a pivotal role in Customer Services, working for a World leading company which offers an exceptional service to an international client base within the freight and transport sectors?
Owing to exceptional growth and the overall success of the business, Bright Side Recruitment Ltd is once again proud to assist this exceptional Maidstone based company in their search for a motivated Customer Services Representative. The role would ideally suit a person who has previous and relevant experience gained from within a Freight or Logistics environment.
Working closely with the Sales team and Customer Services Operations Team Leader, the successful candidate should already possess a good understanding of the processes required within the international freight and transport industries. This opportunity is office based and is offered on a full time, permanent basis, 9am to 5.30pm – Monday to Friday.
Key Responsibilities:
  * Act as the first point of contact for clients, addressing inquiries related to import shipments
  * Coordinate with international suppliers, freight forwarders, and customs agents to ensure timely and accurate delivery of goods
  * Provide regular updates to clients regarding shipment status, documentation requirements, and regulatory compliance
  * Handle complaints and resolve issues promptly, maintaining a high standard of customer satisfaction
  * Maintain accurate records of shipments, correspondence, and customer interactions in our CRM system
  * Collaborate with internal teams to improve processes and enhance the customer experience
Key skills and experience required:
  * 2+ years in a customer service role, preferably in the import, logistics, or supply chain sector
  * Basic understanding of import/export regulations and procedures is highly desirable.
  * Excellent verbal and written communication skills. Multilingual abilities are a plus
  * Good understanding of Microsoft products (Word, Excel, and Outlook)
  * Possess an excellent eye for detail - Accuracy in handling documentation and managing client expectations
  * Possess a motivated work ethic and a proven ability to problem solve
What’s in it for YOU?
  * This opportunity offers excellent career prospects for the right individual
  * Full training and support will be provided
  * A supportive, inclusive, and team-oriented work environment
  * The opportunity to progress your career with an established and respected company
  * Great public transport links (close to Maidstone West station)
If this exciting opportunity sounds of interest to you, please contact Bright Side Recruitment Ltd for more information

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Looking for your next career move? Join a top company hiring Customer Services Representative job near me in Maidstone, Kent! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!