Hiring Now: Customer Service Ecommerce Near You – Apply Today!

Your Next Customer Service Ecommerce Job Starts Here – Apply Now!

Customer Service Ecommerce

Job Posted: a day ago

Salary: £ 25,000 - 27,000 / Annum
Job Type: Temporary
Location: ST6, Middleport, Stoke-on-Trent

Expire in: a month

Job Description

Customer Service Advisor – eCommerce for our Stoke on Trent.
We are looking for a friendly, proactive and customer-focused Customer Service Advisor to join a busy and growing B2C eCommerce team.
This is a varied role where you’ll be responsible for providing an excellent customer experience across a range of digital marketplaces, including the company website, Amazon and eBay. You’ll support customers throughout their journey, resolving enquiries, managing orders and returns, and working closely with internal teams and external logistics partners.
The Role
Your day-to-day responsibilities will include:
  * 
    Responding to customer enquiries via telephone, email, webchat and online marketplaces
  * 
    Providing excellent customer service across website, Amazon, eBay and other digital channels
  * 
    Managing customer accounts, including updating details and placing manual orders
  * 
    Liaising with third-party logistics providers (3PL) to ensure orders are processed and dispatched within agreed timescales
  * 
    Investigating and resolving lost, delayed or incorrect deliveries
  * 
    Managing customer returns and working with Quality and Product teams to achieve positive outcomes
  * 
    Building professional and positive relationships with customers
  * 
    Identifying recurring customer issues and suggesting improvements to website content and product listings
  * 
    Working closely with internal departments to provide a smooth and consistent customer experience
  * 
    Liaising with Marketing regarding upcoming B2C campaigns and increased customer activity
  * 
    Ensuring all customer communications are professional and in line with brand guidelines
About You
We’re looking for someone who has:
  * 
    Previous customer service experience, ideally within eCommerce, retail or a B2C environment
  * 
    A confident and professional telephone manner
  * 
    Strong IT and computer skills
  * 
    The ability to manage multiple enquiries, priorities and deadlines
  * 
    A proactive, problem-solving approach
  * 
    The confidence to make decisions while balancing customer satisfaction with business requirements
  * 
    The ability to work effectively with different teams and departments
  * 
    A genuine passion for delivering an excellent customer experience
Experience working with eCommerce platforms, Amazon, eBay, online orders or logistics providers would be particularly advantageous.
Why Apply?
This is an excellent opportunity for an experienced Customer Service Advisor who enjoys problem-solving and wants to work in a varied eCommerce customer service environment. You’ll have the opportunity to work across multiple digital channels and play an important role in continually improving the customer journey.
Apply today for immediate consideration

Before You Apply

Do not include the following in your job application, CV, or cover letter:

Bank details.
National Insurance number.
Date of birth.

You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.

Looking for your next career move? Join a top company hiring Customer Service Ecommerce job near me in ST6, Middleport, Stoke-on-Trent! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!