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Customer Service Manager

Job Posted: 5 hours ago

Salary: £ 30,000 - 35,000 / Annum
Job Type: Permanent
Location: Leicestershire

Expire in: a month

Job Description

Customer Service Manager
Leicester Based | Salary: £30,000-£35,000
Permanent, Full-Time (Office Based)

Are you an experienced Customer Service Manager?

Regional Recruitment are recruiting for a Customer Service Manager. You will play a key role in overseeing the customer service function, ensuring exceptional service delivery, managing a small office-based team, and maintaining strong relationships with customers and stakeholders. If you have a passion for team leadership, problem-solving and delivering high-level service within a manufacturing environment, then this role is for you!

What's on Offer:
- Competitive salary
- 25 days annual leave plus bank holidays
- Your birthday off
- Employee perks such as store discounts scheme

Qualifications

Essential:
- Experience as a customer service manager or similar role
- Background in a manufacturing or production environment
- Strong communication skills both written and verbal
- Ability to lead, support and develop a customer service team
- Excellent problem-solving abilities and attention to detail

Desirable:
- Experience using CRM or ERP systems is desirable but not essential
- Proactive and flexible approach to work

Roles & Responsibilities
- Oversee the daily customer service operations, ensuring all enquiries, issues and orders are handled promptly and professionally.
- Build and maintain strong customer relationships, acting as a reliable point of contact for key accounts.
- Work closely with production, logistics, and sales teams to ensure smooth order processing and on-time delivery.
- Implement and improve customer service processes to enhance efficiency and service quality.
- Monitor service performance metrics, customer satisfaction and workflow, ensuring targets are met consistently.

Requirements
As Customer Service Manager, you will also be expected to:
- Be a proactive, driven individual who thrives in fast-paced environments.

About Regional Recruitment 

This position is being advertised by Regional Recruitment Ltd, an award-winning independent recruitment agency established in 2008. We specialise in permanent, temporary, and contract opportunities across the Commercial, Construction, Industrial, Technology, and Engineering sectors. 

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Looking for your next career move? Join a top company hiring Customer Service Manager job near me in Leicestershire! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!