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Customer Service Representative – L&P (Full Training Provided)

Job Posted: 2 hours ago

Salary: £ 20,000 - 25,400 / Annum
Job Type: Permanent
Location: TF3, Telford, Telford and Wrekin

Expire in: a month

Job Description

Customer Service Representative – Life & Pensions

Location: Telford (Onsite)
Employment Type: Full-time
Salary: £25,400 per annum
Powered by: Bench Talent Cloud for Servaada (a Wipro company)

About the Opportunity

If you have a passion for supporting customers, solving problems with patience, and bringing clarity to people who rely on you, this opportunity will resonate.

We are assembling a dedicated customer service workforce for Servaada’s Life and Pensions operations in Telford. This includes immediate hiring for upcoming intakes and building a long-term Talent Cloud of professionals who want stability, growth, and a clear development path in a regulated service environment.

You do not need Life and Pensions experience to apply. If you come from banking, telecom, utilities, retail contact centres, travel reservations, or any structured customer service environment, you will fit in well. Training is provided and your service approach matters more than where you come from.

What You Will Do

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    Manage inbound and outbound customer interactions across phone, email, and written channels

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    Support customers with queries related to life insurance and pension policies

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    Use systems such as ALPHA, OPUS or similar CRM platforms to log and update records

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    Deliver accurate information, maintain data integrity, and follow internal compliance guidelines

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    Liaise with internal teams to resolve cases and improve the customer experience

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    Represent the brand with empathy, professionalism, and ownership in every conversation

What Makes You a Strong Fit

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    Experience in a customer-facing or contact centre role

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    Calm, patient, and confident when dealing with complex or sensitive queries

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    Strong communication and listening skills

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    Able to follow structured processes with consistency and attention to detail

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    Comfortable working full-time onsite in Telford

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    Valid right to work in the UK

Experience in Life and Pensions is a bonus, not a requirement. We actively welcome applicants from banking customer support, utilities, telecom, healthcare service desks, travel reservations, e-commerce customer operations, and early-career profiles with the right service mindset.

Why Join the Talent Cloud

When you apply, you are being considered for:

1. Immediate Hiring Needs

Upcoming intakes for Servaada’s customer service teams with structured onboarding, predictable schedules, and clear expectations.

2. Long-Term Talent Cloud Membership

You will also be added to the Bench Talent Cloud, which means:

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    Priority consideration for future intakes across Life and Pensions service operations

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    Faster evaluation because your profile is already assessed

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    Direct engagement from our talent team when new roles open

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    No repeated application cycles

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    A single profile that gives you access to opportunities across the wider delivery network

This is not a waiting list. It is a curated community that allows you to step into roles quickly as volumes scale.

What You Can Expect

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    Competitive salary of £25,400 per annum

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    Full training in Life and Pensions processes

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    Supportive team culture

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    Clear performance expectations and structured development

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    Monday to Friday work pattern (8 am to 6 pm)

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    Stability and long-term career visibility in a regulated industry

How to Apply

If this aligns with your experience and you are open to joining a steady, growth-focused customer service environment, submit your application. Our team will review your profile for both current openings and future Talent Cloud opportunities.

Your next role in Life and Pensions could begin here

Before You Apply

Do not include the following in your job application, CV, or cover letter:

Bank details.
National Insurance number.
Date of birth.

You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.

Looking for your next career move? Join a top company hiring Customer Service Representative – L&P (Full Training Provided) job near me in TF3, Telford, Telford and Wrekin! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!