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Customer Service Team Leader

Job Posted: 3 days ago

Salary: £ 38,000 - 42,000 / Annum
Job Type: Permanent
Location: Killingworth, North Tyneside

Expire in: 25 days

Job Description

Customer Service Team Leader
- North Tyneside
- Permanent staff position
- Office-based
- £38,000 - £42,000 per annum
A leading print & packaging business is looking to recruit an experienced Customer Service Team Leader to head up the client services function, ensuring high-quality support for key client accounts.
The role focuses on supervising day-to-day team activities, coaching colleagues to follow standardised processes, resolving customer queries and complaints efficiently, and collaborating with internal teams to deliver smooth end-to-end workflow across Estimating, Job Creation, Planning, Production, Finance and Commercial.
What You’ll Be Doing
  * Leading the customer service team in day-to-day activities, ensuring work is delivered accurately and on time.
  * Taking the lead on select key client accounts
  * Mentor and develop team members to follow procedures, develop skills, and maintain first class standards.
  * Provide support on technical queries & process questions
  * Accurately & efficiently handling any client complaints and related finance queries
  * Promoting inter-department collaboration to ensure smooth end-to-end workflow
What You’ll Bring to the Team
Proven experience in a customer service/client services leadership role A background in the print and/or packaging industries Track record of coaching and developing others Familiarity with technical or process-led customer enquiries
For further details, please apply or contact Clare Dorling at Pin Point Recruitment for more info

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