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Customer Services Advisor

Job Posted: a day ago

Salary: £ 26,000 - 28,000 / Annum
Job Type: Permanent
Location: Knutsford, Cheshire East

Expire in: a month

Job Description

Customer Service Representative (Level 1)

Location: Knutsford, Cheshire (Office Based)
Hours: 40 hours per week on a rotating shift pattern

Howard James Recruitment are recruiting for a Customer Service Representative to join a growing technology business providing services to large enterprise customers across multiple sectors.

This is an excellent opportunity for an experienced customer service professional who enjoys problem-solving, working in a fast-paced environment, and delivering exceptional service to clients. You will act as a key point of contact for customers, helping to ensure the smooth operation of a cloud-based platform while supporting incident resolution, service requests and ongoing service improvements.

Benefits

  * 28 days holiday including bank holidays

  * Ongoing training and development

  * Career progression opportunities

  * Exposure to enterprise-level technology environments

Key Responsibilities

  * Act as the first point of contact for customer enquiries and support requests

  * Provide a high level of customer service and regular client updates

  * Monitor platform performance using system monitoring tools

  * Identify, log and resolve incidents in a timely manner

  * Escalate complex issues to specialist teams where required

  * Process and manage customer service requests in line with agreed service levels

  * Investigate recurring issues and assist with root cause analysis

  * Maintain accurate records and contribute to internal knowledge bases

  * Liaise with internal departments to ensure customer requirements are met

  * Build positive relationships with customers and stakeholders

  * Support continuous improvement initiatives across service delivery

  * Work collaboratively with colleagues to achieve team objectives

Skills & Experience

  * Previous experience within a customer service, service desk, helpdesk or support environment

  * Excellent verbal and written communication skills

  * Strong problem-solving and troubleshooting abilities

  * Proactive approach with strong attention to detail

  * Ability to prioritise workload and work independently

  * Comfortable working in a fast-paced operational environment

  * Strong team player with a collaborative attitude

  * Experience within a SaaS, technology or IT services environment would be advantageous

  * Knowledge of incident management and problem management processes is desirable

  * Exposure to Microsoft Azure or cloud-based platforms would be beneficial

Additional Information

  * Occasional out-of-hours support may be required for critical incidents

  * Full training will be provided

  * Applicants must be able to work the rotating shift pattern detailed above

If you are passionate about customer service and enjoy working within a technology-driven environment, we would love to hear from you

Before You Apply

Do not include the following in your job application, CV, or cover letter:

Bank details.
National Insurance number.
Date of birth.

You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.

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