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Customer Services Associate

Job Posted: 8 days ago

Salary: £ 26,000 - 28,000 / Annum
Job Type: Contract
Location: Horsham, West Sussex

Expire in: 19 days

Job Description

Overview

We're looking for a Customer Services Associate to join the team on a fixed-term basis. You'll be the first point of contact for handling queries, supporting system administration, and ensuring a high standard of service in line with regulatory requirements.

Key Responsibilities

Manage incoming queries via phone & email
Take ownership of queries through to resolution within agreed service levels
Carry out system administration and maintain accurate records
Support joining, moving & leaving processes
Ensure compliance with regulatory, security, and audit standards
Investigate issues and maintain data accuracy
Contribute to service improvements and team performance targets

Skills & Experience

Strong communication skills (written and verbal)
Confident handling customer queries
High attention to detail and organisation
Ability to prioritise and work in a fast-paced environment
Team player with a proactive approach

Personal Attributes

Customer-focused with a positive attitude
Willing to learn and adapt
Strong time management and problem-solving skills
Committed to delivering fair customer outcomesThis is an office based role, 35 hours per week for a 12 months fixed term contract ideally starting ASAP

Before You Apply

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Bank details.
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