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Customer Success Manager

Job Posted: 2 days ago

Salary: £ 45,000 - 55,000 / Annum
Job Type: Permanent
Location: Manchester, Greater Manchester

Expire in: a month

Job Description

Customer Success Manager x 2 (SaaS)

45K to 55K Basic (DOE) / Bonus / Stock / Benefits

Manchester (Hybrid)

We have partnered with a Series B funded, award-winning, fast-growing SaaS scale-up, with offices in Manchester and the USA. They have a great culture and some fantastic clients, including Revolut, Miami Heat, Huel and University of Bristol.

As they continue their rapid expansion, they’re looking for 2 Customer Success Managers (CSM) to join their Manchester team. As a CSM you will be responsible for a portfolio of accounts to nurture, with the ultimate aim being to ensure customer satisfaction retention and growth.

To be considered for this role you must be / have:

  * 

    Proven experience in a commercial customer success or account management role, with a demonstrable track record of target v achievement around retention and growth.

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    Experience in a SaaS or related tech business.

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    Familiar with a customer success tech stack.

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    Commutable to Manchester City centre, regularly

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