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Customer Support Advisor

Job Posted: 10 hours ago

Salary: £ 15 - 15 / Hour
Job Type: Contract
Location: Abingdon, Oxfordshire

Expire in: a month

Job Description

Vibe Recruit is currently seeking a proactive and customer-focused Customer Support Advisor to join a dynamic Occupational Health services team. This is an excellent opportunity for someone who thrives in a fast-paced environment and is passionate about delivering outstanding customer experiences.

Key Responsibilities

Provide professional and empathetic support to customers via phone and email, ensuring a high-quality service experience
Manage and complete bookings for Occupational Health services, guiding customers clearly through the process
Coordinate clinic schedules, ensuring appointments are accurately set up and resources are effectively allocated
Liaise with trusted third-party suppliers to ensure smooth delivery of services and timely clinic operations
Act as a key point of contact between customers and internal teams, including Clinical and Laboratory departments
Follow standard operating procedures, meeting service level agreements (SLAs) and key performance indicators (KPIs)
Carry out administrative duties to support the efficient running of the service
Contribute to wider team objectives and support additional tasks where requiredSkills & Experience

Educated to national standards
Excellent written and verbal communication skills
Previous experience in a customer service role (desirable)
Strong IT skills, including Microsoft Word, Excel, and Outlook
Experience with Salesforce (desirable)
Background in a service provider environment (preferred)
Strong problem-solving abilities
Ability to prioritise workload and meet deadlines
Customer-focused with a commitment to qualityCore Competencies

Customer Obsessed: Dedicated to delivering exceptional service and exceeding expectations
Pioneering: Open to supporting continuous improvement initiatives
Achieving: Driven to meet and exceed performance targets and KPIs
Caring: Supportive team player focused on positive outcomes
Enduring: Committed to long-term service excellence and customer retentionWhy Apply?

Opportunity to join a supportive and collaborative team
Develop your skills in a growing and essential industry
Be part of a business that values customer care and continuous improvementWorking hours - Monday to Friday 9am - 5pm - Monthly paid 

For more information please call Gemma at Vibe on (phone number removed) or click apply to be considered for this position

Vibe Recruit is acting as an Employment Business in relation to this vacancy

Before You Apply

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Bank details.
National Insurance number.
Date of birth.

You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.

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