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Customer Support Officer

Job Posted: 24 days ago

Salary: £ 18 - 21 / Hour
Job Type: Contract
Location: Oxford, Oxfordshire

Expire in: 4 days

Job Description

I am recruiting for a niche position that you may be very interested in. I am looking for the following:
  * Adults Social Care Team - Specialist Customer Service Officer - Locum position - LONG TERM CONTRACT
  * HYBRID Working (You will need to attend the centre in Oxford on Tuesday/ Wednesday - the rest working from home)
  * You will be given a phone and laptop to complete work
  * £20 per hour - Monday - Friday 9am - 5pm
  * This will be a 3 - 6 month contract
  * You Will not need a DBS for this role - So quick interview and start
This role will be dealing with a high level of referrals daily, asking probing questions to service users who have made a referral to the council, and identifying any risk, and where the council can help. Using common sense and elaborating with the service user to give you enough details for you to type up a detailed report. Then allocating the report to your team leaders. You will also need to listen very clearly to identify any risk of complex safeguarding issues.
The role we are looking for you to fulfil is someone who can:
  * Attend the Oxford office once a week
  * Use MS Office including Teams - proficient with a laptop and confident to use associated systems, including a telephony system.
  * Demonstrate excellent verbal, written communication skills with customers, stakeholders, and their peers/Team Leaders
  * Work in a fast-paced contact centre
  * Make decisions and learn quickly
  * Have an awareness of Social Care & Safeguarding
If you know of anyone else that would be interested then please send them this email and ask them to send their CV to me ASAP. After 8 weeks of them working, you will earn a referral bonus of £250

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