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Customer Support Advisor

Job Posted: 9 days ago

Salary: £ 24,785 - 24,785 / Annum
Job Type: Permanent Temporary
Location: Bournemouth, Dorset

Expire in: 19 days

Job Description

Location: Bournemouth
Hours: Full-time | 37.5 hours per week | Monday-Friday (8:30am-6:00pm, shift pattern)
Salary: £24,785 per annum + Bonus
Contract Type: Temp to Perm
We're recruiting on behalf of a growing business in the veterinary sector for a Customer Support Advisor to join their friendly team on a temp-to-perm basis.
This is a varied role combining customer service, administration and project support, making it ideal for someone who enjoys helping customers, solving problems and working in a fast-paced office environment.
What you'll be doing as Customer Support Advisor:
  * Handling inbound calls and customer enquiries.
  * Responding to emails and support tickets from veterinary practices and clients.
  * Updating customer records and maintaining accurate data.
  * Supporting onboarding for new veterinary practices.
  * Assisting with Excel-based projects, pricing updates and general administration.
  * Liaising with suppliers to support home delivery services.
  * Identifying opportunities to promote additional services to customers.
What we're looking for in the Customer Support Advisor:
  * Previous office-based customer service or administration experience.
  * Excellent communication skills, both written and verbal.
  * Good IT skills, including Microsoft Excel.
  * Strong attention to detail and organisational skills.
  * A proactive, positive approach with the ability to multitask.
  * Confidence speaking with customers over the phone.
What's on offer
  * Bonus scheme.
  * Hybrid working after successful training and probation.
  * Company pension.
  * Free flu jabs.
  * Sick pay.
  * Free on-site parking.
  * Supportive team and opportunities to develop your skills.
If you're looking for a varied customer support role with long-term potential, we'd love to hear from you.
customer support| customer service | account manager | administration | customer success

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