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Customer Support Engineer

Job Posted: 10 days ago

Salary: £ 35,000 - 40,000 / Annum
Job Type: Permanent
Location: SL3, Langley Marish, Slough

Expire in: 17 days

Job Description

Customer Support Engineer
Location: Slough (Onsite)
Salary: £35,000–£40,000
Type: Full-time, Permanent

My client, an innovative electronics design and manufacturing company, is looking for a Customer Support Engineer to provide technical support for its IoT and refrigeration control product range. This role combines customer-facing technical support with international travel, product troubleshooting, and close collaboration with engineering teams.

Key Responsibilities

  * Provide technical support to customers via phone, email, and online meetings

  * Advise customers on product applications, configuration, and troubleshooting

  * Travel internationally to support customer installations and resolve technical issues

  * Investigate product returns and produce failure analysis reports

  * Maintain customer support documentation and technical databases

  * Prepare product samples and technical bulletins

  * Work closely with R&D to support product improvements and technical documentation

Requirements

  * HND or Degree in Electrical & Electronic Engineering, Telecommunications, or a related discipline

  * Experience in technical customer support or a similar engineering role

  * Strong understanding of electronic circuits and schematic diagrams

  * Experience using electronic test equipment and soldering techniques

  * Excellent communication and problem-solving skills

  * Full passport with the ability to travel internationally at short notice

  * Well organised, self-motivated, and customer-focused

What’s on Offer

  * £35k–£40k salary

  * Onsite role in Slough

  * Company pension and generous holiday allowance

  * International travel opportunities across Europe, Asia, Africa, and the Americas

  * Exposure to cutting-edge IoT, GPS, WiFi, GSM, and BLE technologies

  * Opportunity to work alongside a multidisciplinary R&D team with excellent career development prospects

Before You Apply

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Bank details.
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Looking for your next career move? Join a top company hiring Customer Support Engineer job near me in SL3, Langley Marish, Slough! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!