Hiring Now: Customer Team Manager Near You – Apply Today!

Your Next Customer Team Manager Job Starts Here – Apply Now!

Customer Team Manager

Job Posted: 20 days ago

Salary: £ 36,500 - 36,500 / Annum
Job Type: Permanent
Location: Birmingham, West Midlands (County)

Expire in: 8 days

Job Description

Real Personnel are recruiting for an experienced Customer Service Team manager to work for one of the UKs leading Utility Companies.
You will be based in the B37 area of Birmingham in a large luxury contact centre.
The role is a permanent position and the salary for the role is £36,500.
YOU MUST HAVE ATLEAST 5 YEARS OF TEAM MANAGEMENT EXPERIENCE TO APPLY FOR THE ROLE
To lead and support a team of customer service advisors, ensuring high levels of customer satisfaction, performance, and service quality.
Key Responsibilities
  * 
    Manage, coach, and motivate a customer service team
  * 
    Monitor performance against KPIs and service targets
  * 
    Handle escalated customer queries and complaints
  * 
    Ensure policies, procedures, and quality standards are followed
  * 
    Support training, development, and continuous improvement
Skills & Experience
  * 
    Previous experience managing or supervising a customer service team
  * 
    Strong communication and people management skills
  * 
    Experience working to KPIs and targets
  * 
    Customer-focused with good problem-solving skills

Before You Apply

Do not include the following in your job application, CV, or cover letter:

Bank details.
National Insurance number.
Date of birth.

You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.

Looking for your next career move? Join a top company hiring Customer Team Manager job near me in Birmingham, West Midlands (County)! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!