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French Speaking Customer Experience Specialist

Job Posted: 7 days ago

Salary: £ 28,000 - 28,000 / Annum
Job Type: Permanent
Location: ST15

Expire in: 21 days

Job Description

Working for a well-established global manufacturing business who operate in a niche industry. As the French Speaking Customer Experience Specialist you will be responsible for supporting customers across the globe with a particular focus on French customers.
  
 Job Description:
  
Deliver excellent customer experience and support to internal and external customers for orders and general enquiries 
Ensuring all requests are prioritised, organised and processed accurately and on time; taking ownership for resolution 
Mailbox Management: Ensure active management of CS France mailbox throughout the day Passing queries to relevant colleagues with as much information as possible 
Lead Qualification: Qualify all sales leads before passing to the sales team 
Order Processing: Process all sales orders within 1 working day to a high degree of accuracy. Proactively informing any issues and any date changes to the customer 
Communication: Internal and External communication to ensure fast and accurate processing of orders 
Customer Enquiries: Delivery Date Chasers, Document Requests. Be proactive, take ownership, be comprehensive in replies to anticipate next questions. Ensure responses are within KPI 
Credits / Returns: Ensure all complaints, credits and returns are actioned within KPI expectation and logged accurately enabling root cause analysis. Ensure consistent follow up and proactive customer updates. Work with customers, Sales and Service to ensure customer satisfaction and first-time resolution 
Warranty Replacements: Support Service enquiries with warranty replacements and ensure technical calls have all the relevant information to facilitate quick and easy resolution 
Complaints: Communicate any significant complaints to the Customer Experience Manager so that the relevant action is taken to address the complaint and to minimise any adverse effect on the customer and company 
Collections: Liaise with warehouse and customers to arrange EX Works shipment 
Export Compliance: Ensure all enquiries and orders are dealt with whilst adhering to company export compliance policies, escalate to leadership when necessary 
Calls: Ensure all phone calls are answered within SLA of 20 seconds 
Actively supports the customer experience evolution to best in class 
Ensure compliance to GDP, ISO 9001 and any other applicable quality standards 
Ad Hoc Tasks: Provide cover for Key Accounts mailbox   Candidate Requirements:  
  
 Essential:
  
Experience in Customer Service, Customer Experience, Sales Support, Sales Administration, Sales Order Processing or similar is essential 
Attention to detail 
French Language skills - fluent, including business language 
English fluency 
Excellent communication skills, being able to communicate at all levels Strong organisational skills 
IT skills on MS Office Suite 
Good standard in education including Maths and English with GCSE (or equivalent) at Grade C or above 
Proven ability to work flexibly and accurately and as part of a team 
Passion for delivering excellent customer experiences  Desirable:
  
Microsoft Dynamics 360 business central (full training will be provided).  This role is commutable from: Stone, Stafford, Newcastle under Lyme, Cheadle, Yarnfield, Eccelshall, Woore, Rugeley, Stoke on Trent, Uttoxeter, Abbots Bromley, Keele, Penkridge and surrounding areas
  
 This role would suit candidates with the following experience: Senior Customer Experience, Senior Sales Admin, Senior Customer Service, Team Senior, Internal Account Manager
  
 Hours:  Monday – Thursday, 9:00 am – 5:00 pm – Friday 8:00 am – 4:00 pm
 Salary: £28,000  Per Annum
 
Brampton Recruitment are an independent Commercial and Accounts & Finance recruitment agency working in partnership with employers spanning Stoke on Trent, Staffordshire, Cheshire, and the Greater Manchester region

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Looking for your next career move? Join a top company hiring French Speaking Customer Experience Specialist job near me in ST15! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!