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Helpdesk Administrator

Job Posted: 17 days ago

Salary: £ 26,000 - 28,000 / Annum
Job Type: Permanent
Location: Runcorn, Borough of Halton

Expire in: 11 days

Job Description

Helpdesk Administrator – Facilities Management
Runcorn | Up to £28,000 + Benefits
Full time, Permanent

We’re proud to be supporting a national Facilities Management business in their search for a proactive Helpdesk Administrator to join their busy service team based in Runcorn. This is a fantastic opportunity for someone who thrives in a fast-paced, customer-focused environment and is looking to build a career within FM.

The Role

As the Helpdesk Administrator, you’ll act as the central point of contact for all planned and reactive maintenance queries across multiple client sites. You’ll play a key role in ensuring engineers are deployed efficiently and jobs are managed through to completion. Duties include:

  * Handling incoming calls and emails regarding maintenance requests

  * Logging jobs onto the CAFM system and updating job status

  * Liaising with engineers, subcontractors, and site teams

  * Scheduling planned and reactive works

  * Raising purchase orders and ensuring compliance documentation is captured

  * Providing regular updates to clients and internal teams

  * Producing reports and keeping accurate records

What We’re Looking For

  * Experience within a facilities management helpdesk or similar fast-paced admin role

  * Confident communication skills and a strong customer service focus

  * Good IT and data entry skills, ideally with CAFM experience

  * Ability to prioritise tasks and work under pressure

  * A proactive, organised, and team-focused approach

What’s on Offer

  * Salary up to £28,000

  * Full training and support

  * Friendly and collaborative office environment

  * Opportunity to grow within a respected FM company

If you’re an enthusiastic administrator looking to take the next step within facilities management, we’d love to hear from you

Before You Apply

Do not include the following in your job application, CV, or cover letter:

Bank details.
National Insurance number.
Date of birth.

You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.

Looking for your next career move? Join a top company hiring Helpdesk Administrator job near me in Runcorn, Borough of Halton! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!