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Helpdesk Administrator

Job Posted: a month ago

Salary: £ 14 - 14 / Hour
Job Type: Contract Temporary
Location: M2, Manchester, Greater Manchester

Expire in: 10 hours

Job Description

Monday to Friday 8am - 5pm.

MUST HAVE M&E experience

Essentials

  * Must have experience working in a Building Maintenance company or Facilities industry

Duties:

  * Identification of the most appropriate solution to the client request within the contractual process.

  * Receiving work orders in from central helpdesk to progress work

  * Raise PO’s for subcontractors and follow the appropriate approval process to carry out work

  * Prepare and send out requests for quotations to subcontractors

  * Instruct, schedule and coordinate subcontractor visits to site

  * Actively manage incoming task queue

  * Actively carry out task management

  * Triage incoming tasks to define billable and non-billable work

  * Carry out Goods Receipt Note process as required

  * Preparation, download and circulation of management reports as and when require

  * Raising PO and invoices

  * Production of valuations and presentation of results

  * Quote logging and processing

  * Collating timesheets from engineers, chasing and checking quality of data

  * Contract set-up (PPM / System support)

  * Application billing preparation

  * that they are processed for payment correctly according to the contract terms, specification and schedule of rates

  * Responsible for all quotations and estimates – ensuring that they are processed for payment correctly according to the contract terms, specification and schedule of rate

  * Chasing and escalation within the regions all SLA & KPI breaches

  * Co-ordination of Site Audits

  * Co-ordinate monthly meetings and reviews generally

  * PPM & Reactive Works Reporting

  * Liaising with regional team over client requirements for scheduling ad-hoc works

  * Collation of stats for invoicing (reactive and ppm’s)

  * Validation of all reactive charges submitted by the regional teams

  * Valuation of all quotations/estimates submitted by the regional teams

Before You Apply

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Bank details.
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