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Helpdesk Team Leader

Job Posted: 11 days ago

Salary: £ 32,000 - 34,000 / Annum
Job Type: Permanent
Location: Salford, Greater Manchester

Expire in: 17 days

Job Description

Scheduling/Helpdesk Team Leader - Immediate Start/Notice period
 Job Type: Temp to Perm
 Start Date: Immediate or after notice period
 Industry: Maintenance / Facilities Management
 Location: Salford, Manchester
 Salary: £32,000 -£34,000 per annum (dependent on experience)
 Working Hours: Monday to Friday, 8:30am - 5:00pm

Job Description

We are currently recruiting for an experienced Helpdesk Team Leader to join a busy helpdesk team based in Salford, Manchester. This is an excellent opportunity to step into a key leadership role within a fast-paced and growing environment.

The ideal candidate will have prior experience in planning/scheduling, with proven leadership capabilities in a contact centre or similar environment.

Key Responsibilities:

Manage and lead a team of contact centre operatives
Oversee the daily operations of the scheduling team
Conduct regular 1-to-1s and performance reviews
Maintain and update training documentation and identify team training needs
Support the rollout of new processes and initiatives
Ensure compliance with all relevant procedures and policies 

Requirements:

Minimum 3 years' experience in a contact centre environment
3+ years experience in a team leader or supervisory role
Strong organisational and prioritisation skills
Excellent verbal and written communication skills
High attention to detail and accuracy
Ability to lead and motivate a team in a dynamic environment 

If you're interested, please send your CV or call Jess on (phone number removed) for more information.

Keywords: Scheduling Team Leader, Maintenance Planner, Contact Centre, Facilities Management, Manchester, Salford, Team Leader Jobs

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