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In-Service Support Engineer

Job Posted: 4 days ago

Salary: £ Competitive
Job Type: Permanent
Location: Poole, Dorset

Expire in: 23 days

Job Description

Fortress Recruit is working with a specialist defence engineering business to recruit an In-Service Support Engineer based on their site in Poole.

This is an excellent opportunity for someone with a technical engineering background who enjoys problem-solving, customer interaction and coordinating support activity. The role is largely desk-based, acting as the first point of contact for customer technical enquiries, repairs, upgrades and defect reports across naval and maritime systems used globally.

Key responsibilities include:

  * Act as the first point of contact for technical issues, defect reports and support enquiries

  * Carry out initial fault triage and technical investigations before escalating to engineering teams where required

  * Coordinate UK and overseas field engineer visits for repairs, upgrades, surveys and emergency support

  * Ensure engineers have correct travel documents, equipment and technical information before deployment

  * Liaise with customers, engineers, suppliers and internal teams to ensure support activities are delivered on time

  * Support FAT, STW, HAT and SAT activities

  * Assist with technical documentation, service manuals, MoD paperwork and reporting

  * Maintain support trackers, customer feedback logs and product update records

  * Support obsolescence management and release technical notifications to customers

  * Work closely with aftermarket and repair teams to ensure quotations, repairs and upgrades meet customer deadlines

To be successful in this role, you will have:

  * Previous engineering support, field service or technical coordination experience

  * Strong fault-finding and problem-solving skills

  * Electrical, electronic or mechanical engineering knowledge

  * Ability to interpret technical drawings and documentation

  * Strong communication and customer-facing skills

  * Defence, marine, aerospace or regulated industry experience desirable

  * HNC/HND or equivalent in Engineering

  * Eligibility for SC clearance (5 years' UK residency with no visa or sponsorship requirement)

This is a great opportunity to join a growing defence engineering business supporting critical maritime systems used globally.

This a full time, permanent role is based in Poole, offering a competitive salary with learning and development opportunity, as well as some flexibility for remote working when required.

For a confidential conversation or to request the full job description, please click apply and send a full copy of your CV to Becki

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