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CUSTOMER SERVICE ADMINISTRATOR

Job Posted: 11 days ago

Salary: £ 25,500 - 26,000 / Annum
Job Type: Contract
Location: Poole, Dorset

Expire in: 16 days

Job Description

Customer Support Administrator

Location: Poole, Dorset

Hours: Monday – Friday (37 hours per week)

Salary: £25,500 - £26,000 per annum

Contract: 12 Month Fixed-Term-Contract

The Opportunity

Are you a customer service professional looking for a role with a meaningful purpose? We are recruiting for a Customer Support Administrator to join a prominent and highly respected national organisation.

In this role, your work is vital to the organisation's success by providing exceptional service to a dedicated network of volunteers and community groups. You will be a primary point of contact, ensuring that those who give their time to support the cause have the resources and guidance they need to succeed.

The Role

As a Customer Support Administrator, you will provide a first-class service to key individuals and fundraising groups to secure support, nurture relationships, and increase levels of engagement.

Your key responsibilities will include:

  * Relationship Management: Building rapport with various volunteer groups through proactive telephone and email communication.

  * Engagement Support: Assisting volunteers with the creation of support materials, including marketing posters and invitations, and coordinating the logistics of shared equipment.

  * Financial Administration: Managing financial processes such as raising purchase orders, arranging supplier payments, and preparing volunteer expenses in readiness for payment.

  * Enquiry Handling: Responding to a variety of enquiries via telephone, email, and post, while resolving complaints to a high standard.

  * Operational Admin: Maintaining a working knowledge of internal systems to assist with payment processing, event administration, and stocktake returns during peak times.

The Benefits

Our client offers a rewarding environment with a comprehensive benefits package designed to support your well-being and professional growth:

  * Generous Leave: Starting at 26 days of annual leave plus bank holidays, increasing over time based on length of service.

  * Financial Security: Access to a defined contribution pension scheme and life cover for all staff.

  * Health & Well-being: Support through a 24/7 Employee Assistance Programme (EAP) including face-to-face counselling. Our client also provides eyecare vouchers for regular computer users.

  * Family Support: Enhanced parental pay.

  * Commuter & Lifestyle Perks: Take advantage of a cycle-to-work scheme or apply for interest-free loans for travel season tickets.

  * Professional Development: Access to an extensive library of learning resources and a fully integrated e-learning training and development plan.

Why Apply?

This is a fantastic opportunity to join a team where your administrative expertise directly contributes to the community impact of a major organisation. You will work in a positive, open environment that values professional development and offers a varied and engaging workload

Before You Apply

Do not include the following in your job application, CV, or cover letter:

Bank details.
National Insurance number.
Date of birth.

You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.

Looking for your next career move? Join a top company hiring CUSTOMER SERVICE ADMINISTRATOR job near me in Poole, Dorset! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!