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Incident Coordinator

Job Posted: 9 days ago

Salary: £ 24,000 - 24,000 / Annum
Job Type: Permanent
Location: Thame, Oxfordshire

Expire in: 19 days

Job Description

Do you have a minimum of 12 months office experience?

Do you have exceptional Customer Service Skills by phone?

Do you have sound knowledge of all computer packages?

If you have the above and are looking for a company that can offer you training, support and career prospects for the right person this may be for you -

As an Incident Coordinator you will be working and supporting the Motor Claims team and will be responsible on a day-to-day basis for answering customer calls, emails and building customer’s claims. The Incident Coordinator is also responsible for ensuring that the Technical Incident Managers and Claims Technicians are kept up to date with information relating to current claims.

Daily tasks –

Work with customers to ensure their claims are dealt with in a timely manner

Ensure maximum amount of information is gathered at first point of contact, either by phone or email

Action all emails within the agreed timeframe or ensure they are passed to the correct person to deal with, including customer, dealer and repairer queries and estimates

Answer calls from customers as a first line of contact within the agreed timeframe, explain claims process in a clear and concise manner, ensure enquiries are dealt with promptly

Open and build claims files for authorisation, by putting all information obtained onto the system before handing over to a Technical Incident Manager

Essential Skills-

  * Excellent customer service skills

  * Proficient in Microsoft Word and Outlook

  * Confident speaking to customers on the phone and communicating with them via email

  * Technical knowledge of motor vehicles (advantageous, but not essential)

Sat mornings overtime (one Saturday in 4)

Before You Apply

Do not include the following in your job application, CV, or cover letter:

Bank details.
National Insurance number.
Date of birth.

You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.

Looking for your next career move? Join a top company hiring Incident Coordinator job near me in Thame, Oxfordshire! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!