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Customer Service Coordinator

Job Posted: 4 days ago

Salary: £ 30,000 - 34,000 / Annum
Job Type: Permanent
Location: Aylesbury

Expire in: 24 days

Job Description

We are working with a fast-growing client in the construction industry who are looking for a Customer Service Coordinator to join their team. As a Customer Service Coordinator, you’ll be the first point of contact for customer inquiries, working in a dynamic, fast-paced environment managing customer orders, quotes, and deliveries.

Salary: £30,000 - £34,000 dependant on experience.

Hours: Monday - Friday, 08:30 - 17:30

Key Responsibilities of the Customer Service Coordinator:

Deliver high quality customer service, acting as the main point of contact for customer inquiries via phone and email
Prepare and follow up on customer quotations
Negotiate aspects of quotes to secure orders
Convert Purchase Orders and confirm availability of equipment
Create and manage customer contracts
Ensure timely delivery of products and solutions, coordinating logistics with the relevant teams
Collaborate with field sales to act on new opportunities
Maintain relationships with key customers
Key Skills and Experience:

Experience in hire control, quoting, or processing order (industry-specific experience not required)
Strong commercial awareness and negotiation skills
Excellent communication skills, with the ability to work independently and as part of a team
Exceptional attention to detail and organisational skills
Ability to manage multiple tasks and prioritise effectively under tight deadlines
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