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IT Service Desk Analyst

Job Posted: a month ago

Salary: £ Competitive
Job Type: Permanent Contract
Location: NE11, Dunston, Gateshead

Expire in: 6 days

Job Description

Location: Gateshead, Hybrid working
Salary: Competitive
This is a great opportunity to join our IT team in Gateshead. As an IT Service Desk Analyst, you’ll support the wider team by managing and administering user services, helping to ensure smooth and efficient IT operations across the business.
If you’re organised, proactive, and enjoy solving problems, this could be the perfect next step in your career.
As an IT Service Desk Analyst, you’ll:
• Administer and manage internal line-of-business software systems.
• Maintain, update, and create documentation to support IT processes.
• Support IT assets and equipment including iPads, laptops, and mobile phones, liaising with external mobile communications providers.
• Troubleshoot network issues and liaise with network providers to resolve them.
• Take incoming calls and provide remote support for IT issues.
• Assist with IT projects as needed.
As an IT Service Desk Analyst, you’ll have:
• A strong administrative background and the ability to carry out general administrative tasks efficiently.
• Effective communication skills, both verbal and written, with a professional and approachable manner.
• The ability to manage competing demands and work across a diverse organisation.
• A collaborative mindset and strong attention to detail.
• A logical and structured approach to problem-solving.
What we offer you
The opportunity to be part of one of the fastest-growing specialist FM providers in the UK. This means that as our teams continue to grow, so can you.
What’s in it for you?
We believe in rewarding talent and creating a workplace where everyone feels valued. Here’s what you’ll get:
• Employee Ownership – You are part of our success!
• 33 days holiday (including bank holidays)
• Company sick pay
• Maternity and paternity leave support
• Life assurance cover
• 24/7 GP access, plus mental health, wellness, financial, and legal support
• Two paid volunteering days per year – Give back to a cause that matters to you
• Exclusive perks and discounts – More than 250 deals available
• Ongoing training and development – From apprenticeships to leadership programs
• Wellbeing, Diversity & Inclusion – Our Mosaic Committee and Mental Health First Aiders are leading the way
• Recognition and rewards – Celebrating our shining stars all year round
Our Commitment to Inclusion
We are committed to creating a workplace where everyone belongs. As an inclusive and equal-opportunity employer, we welcome applicants from all backgrounds and experiences. We believe that diversity drives innovation and excellence, and we strive to build a culture of respect, fairness, and opportunity for all.
Please note: Security clearance (DBS) is required for this role

Before You Apply

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Looking for your next career move? Join a top company hiring IT Service Desk Analyst job near me in NE11, Dunston, Gateshead! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!