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IT Service Lifecycle Manager

Job Posted: 4 hours ago

Salary: £ Competitive
Job Type: Permanent
Location: Birmingham, West Midlands

Expire in: a month

Job Description

Job Title: IT Service Lifecycle Manager
 Location: Birmingham (Hybrid - up to 40% remote)
 Salary: Competitive
 Working Hours: 35 hours per week, 9:30am-5:30pm (flexible/agile options available)

The Role

We're seeking an experienced IT Service Lifecycle Manager to lead the end-to-end lifecycle of IT services, ensuring they are designed, transitioned, operated, and continuously improved in line with ITIL best practices.

This role involves managing the full lifecycle of IT services, coordinating the Change Advisory Board (CAB), and overseeing a small team of Lifecycle Analysts to ensure consistent delivery and continual improvement.

You'll play a key role in ensuring that services meet business needs, remain scalable, and deliver measurable value across the organisation.

Key Responsibilities

Lead the full Service Lifecycle process - from strategy and design through to operation and continual improvement.

Manage the Service Portfolio, ensuring all services align with business objectives and deliver ongoing value.

Oversee Release and Change Management, ensuring planned, tested, and controlled deployments.

Facilitate the Change Advisory Board (CAB), assessing and prioritising changes across systems and infrastructure.

Maintain governance and compliance in line with internal security and industry standards.

Lead and develop a small team of Lifecycle Analysts.

Drive stakeholder engagement across IT and business functions, ensuring strong communication and effective service outcomes.

About You

7+ years' experience in IT Service Management, including at least 3 years in a leadership or managerial role.

Deep understanding of ITIL v4 principles and service lifecycle management.

Skilled in Change, Release, and Service Transition management.

Experience with ITSM tools such as ServiceNow or BMC Remedy.

Strong communication and stakeholder management abilities.

Certified in ITIL Foundation v4 (advanced certifications preferred).

Additional qualifications in project management or service governance frameworks desirable.

Why Join

Global, well-established organisation with strong investment in technology and service quality.

Collaborative and diverse IT department with modern infrastructure and tools.

Flexible hybrid working (up to 40% remote).

Excellent opportunities for professional growth within an international firm.

If you're an experienced IT Service Lifecycle Manager looking to take ownership of service excellence within a global enterprise, we'd love to hear from you.

Click apply now to take the next step in your IT leadership career

Before You Apply

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Bank details.
National Insurance number.
Date of birth.

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Looking for your next career move? Join a top company hiring IT Service Lifecycle Manager job near me in Birmingham, West Midlands! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!