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It Support Technician

Job Posted: a day ago

Salary: £ 28,000 - 30,000 / Annum
Job Type: Permanent
Location: Caerphilly, Caerphilly County Borough

Expire in: a month

Job Description

IT/Cloud Technician (Caerphilly)

Job Title: IT/Cloud Technician - 1st Line Support

Location: Caerphilly, Wales

Salary: £28,000-£30,000 + Tax Free Annual Company Bonus

Job Type: Full-time, Permanent

Company Description:

Perfect Path Recruitment is a specialist agency, partnering with a leading IT service provider in Caerphilly. This innovative, employee-owned business is renowned for its focus on staff development, collaborative culture, and a commitment to shared success. They deliver full-cycle IT services and support to a diverse range of clients across multiple sectors.

Job Description:

Are you an experienced IT/Cloud Technician looking to join a dynamic and supportive team? We are seeking a skilled individual to join a busy IT Helpdesk, providing exceptional remote and telephone 1st line support to a wide client base. This varied role requires a hands-on approach and a passion for technology. You will be responsible for troubleshooting hardware and software issues, managing client queries, and contributing to a knowledge-sharing environment.

Key Responsibilities:

  * Provide 1st and 2nd line IT support via phone, email, and remote tools.

  * Troubleshoot and resolve issues related to Microsoft Desktop and Server Operating Systems.

  * Perform Microsoft 365 Administration and Cloud troubleshooting.

  * Configure and maintain PC hardware.

  * Deliver outstanding customer service and build strong client relationships.

  * Contribute to team growth through knowledge sharing and collaboration.

Required Skills & Experience:

  * Proven experience in a 1st line support or IT Helpdesk role.

  * Strong working knowledge of Microsoft 365, Windows OS, and Active Directory.

  * Experience with PC hardware setup and maintenance.

  * Excellent communication and problem-solving skills.

  * A 'hands-on' approach and a proactive attitude towards learning.

  * A COMPTIA or MCP qualification (or evidence of working towards one) is highly desirable.

  * A valid UK Driving Licence and access to your own vehicle are essential.

Benefits:

  * Clear career progression and salary growth opportunities.

  * Profit-related bonus.

  * Life Cover.

  * 24/7 access to a GP and well-being services.

  * Opportunities for technical training and formal certifications.

  * Supportive, collaborative, and employee-focused culture.

How to Apply:

If you have the skills and passion to thrive in this role, apply today. We are looking for candidates who are ready to invest in their future and grow with a company that truly values its people

Before You Apply

Do not include the following in your job application, CV, or cover letter:

Bank details.
National Insurance number.
Date of birth.

You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.

Looking for your next career move? Join a top company hiring It Support Technician job near me in Caerphilly, Caerphilly County Borough! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!