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Multi Site Operations Manager

Job Posted: 9 hours ago

Salary: £ 50,000 - 55,000 / Annum
Job Type: Contract
Location: Oxford, Oxfordshire

Expire in: a month

Job Description

Multi-Site Operations Manager - Student Accommodation (Maternity Cover)

Location: Oxford (covering 3 PBSA sites)
Salary: £50,000 - £55,000
Contract: Fixed-Term Contract, January-July

About the Role

Total Staff are recruiting for an experienced Multi-Site Manager to oversee three premium student accommodation sites in Oxford during a maternity cover period from January to July.

This is an excellent opportunity for an established PBSA, BTR, hospitality, or property operations leader who thrives on organisation, people management, and delivering exceptional resident experience.

You'll be stepping into a well-resourced environment with fully staffed teams, clear operating plans already in place, and supportive senior leadership. What's needed is a steady, confident manager - someone who can take the reins, steer the ship, and ensure consistent, high-quality service across the portfolio.

The provider has recently navigated a challenging period, and this role offers the chance to play a key part in driving stability, consistency, and positive momentum across high-profile properties.

Key Responsibilities

Operational Leadership

Oversee day-to-day operations across three accommodation sites totalling several hundred beds
Ensure effective delivery of existing operational plans, compliance requirements, and resident experience standards
Maintain strong oversight of staffing, workflows, and service deliveryPeople Management

Lead, develop, and support on-site teams including Team Leaders and front-line staff
Promote a positive, structured, and supportive working environment
Provide coaching, consistency, and clear communication during the contract periodResident Experience & Service Excellence

Ensure all resident touchpoints - from reception and maintenance to wellbeing and community events - run smoothly and to brand standards
Act as the point of escalation for complex or sensitive issues
Maintain a calm, professional presence during peak periodsCompliance, Safety & Quality

Ensure full adherence to H&S, fire safety, safeguarding, and compliance requirements
Review operational processes and ensure corrective actions are followed throughStakeholder Engagement

Build effective relationships with university partners, local contacts, and internal teams
Represent the sites with professionalism and confidenceBusiness Continuity & Stability

Maintain consistent operations throughout the contract term
Support the wider team in reinforcing stability and strengthening reputation post-challenge
Provide clear reporting, updates, and operational insight to senior leadershipIdeal Candidate

Proven experience managing multi-site operations in PBSA, BTR, hospitality, or residential property
Strong people leadership skills - calm, structured, supportive, and confident
Excellent communicator who can build trust quickly
Highly organised with the ability to manage competing priorities across multiple locations
Comfortable stepping into an established operation and delivering against existing plans
Resilient, solutions-focused, and unflappable during busy or sensitive periods
Strong understanding of compliance, safety, and customer service frameworksWhat's On Offer

£50,000 - £55,000 salary
A well-supported, well-planned role with strong teams already in place
A genuinely impactful contract where your leadership will make a visible difference
Opportunity to oversee three flagship Oxford properties
Backing from a major national PBSA provider
Smooth handover and clear operational roadmap
A great short-term role for an experienced manager wanting a high-profile assignment

Before You Apply

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