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Office Manager & Insurance Case Handler

Job Posted: 4 days ago

Salary: £ 40,000 - 45,000 / Annum
Job Type: Permanent
Location: Great Oakley, North Northamptonshire

Expire in: 24 days

Job Description

Office Manager & Insurance Case Handler

Location: Corby, Northamptonshire
Salary: £40,000 - £45,000 per annum
Type: Full‑time, Permanent, with Hybrid Working

We are proud to be working with a small, well‑established commercial insurance brokerage based in Northamptonshire, providing tailored insurance solutions to clients across a range of industry sectors, and from small businesses to global multi-site organisations.

They pride themselves on a personal service, strong client relationships, and professional, but friendly working environment. They have a 96% client renewal rate, and their average length of service is over ten years.

Due to continued growth, we are looking to appoint an Office Manager & Insurance Case Handler to play a key role in both the day‑to‑day running of the office and the handling of commercial insurance cases.

This is a hands‑on, varied position ideal for an experienced insurance professional who enjoys responsibility and autonomy, or for someone who is looking to take a step up to manage a well-established, and very knowledgeable team. You will oversee office operations while managing commercial insurance cases from quotation through to renewal and mid‑term adjustments.

Key Responsibilities:

This role has two main parts, and your time will be equally split between the two:

Office Management

  * Oversee the smooth daily operation of the office, including prioritising and delegating work to the team.

  * Manage administrative processes, workflows, and documentation, and being the point of escalation for any queries.

  * Act as a central point of contact for suppliers and service providers.

  * Support compliance procedures and maintain accurate records.

  * Work with, and support directors with complex cases, including claims.

  * Assist directors with reporting, organisation, and give them a clear picture of how the business is performing.

Insurance Case Handling

  * Manage commercial insurance policies across multiple classes (e.g. Property, Liability, Motor, Manufacturing, Medical, Professional Services & Package policies)

  * Handle new business, renewals, and mid‑term adjustments

  * Liaise with insurers, underwriters, and clients to secure competitive terms

  * Prepare policy documentation, schedules, and endorsements

  * Provide clear, professional advice and service to clients

What we are looking for in the Candidate

  * Previous experience within a commercial insurance brokerage (essential)

  * Strong knowledge of commercial insurance products and processes

  * Organised, proactive, and comfortable managing multiple priorities

  * Excellent communication skills, both written and verbal

  * Confident working independently and taking ownership of responsibilities

  * Experience in office or operations management is highly desirable

  * Cert CII or working towards professional insurance qualifications (preferred but not essential)

What We Offer

  * Competitive salary of up to £45,000

  * A key role within a small, supportive team

  * Autonomy and influence in how the office operates

  * Stable, long‑term opportunity within a growing brokerage

  * Friendly, professional working environment

  * Hybrid working – 2 days at home, and 3 days a week in the office

Before You Apply

Do not include the following in your job application, CV, or cover letter:

Bank details.
National Insurance number.
Date of birth.

You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.

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