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Operations Process Specialist

Job Posted: 9 days ago

Salary: £ 42,479 - 49,976 / Annum
Job Type: Permanent
Location: Poole

Expire in: 19 days

Job Description

Operations Process Specialist

Salary: £42,479 - £49,976 (dependent on experience)
Contract Type: Permanent
Hours: Full Time
Location: Poole, Dorset, England
Location Description: Hybrid working arrangement between the Regional Base Poole and home
Interview Date: w/c 20th April
Closing Date: 12-04-2026
Reference: 21331

About us

Our purpose is simple: to save lives at sea. 24 hours a day, every day, RNLI lifesavers are ready to launch to the rescue.

We’re looking for an Operations Process Specialist to join our Policy Development team within Lifesaving Operations. The Policy Development team provides strategic support services, developing policies, processes and standards that ensure we maintain a sustainable and effective lifesaving service. This role will support Lifesaving Operations to deliver the strategic objectives through effective management of processes and change implementation.

Some of the benefits 

- Salary of £42,479 - £49,976 (dependent of experience)
- Flexible working
- 26 days’ annual leave plus Bank Holidays
- Outstanding pension scheme 
- Life assurance

Your role

As an Operations Process Specialist, you will focus on the following areas:

- Stakeholder engagement and change implementation within Lifesaving Operations, managing the flow of information to stakeholders for effective change delivery
- Developing and managing processes and their governance, acting as a key influencer of best practice
- Measuring and reporting on process performance, and identifying opportunities for continuous improvement
- Working with cross-functional teams to ensure consistent application of processes

Some current work includes managing the process and stakeholder engagement for lifeboat asset changes, meritorious awards for volunteers and station recognition.

About you

Key to your success will be the ability to effectively engage with stakeholders of all levels and use your initiative and influence to ensure processes are followed and projects are delivered within the desired timeframes. You will be part of a team that ensures the RNLI has the right resources, in the right place and working in the right way to most effectively save lives at sea.

To be considered as the Operations Process Specialist, you will need:

- Excellent facilitation and interpersonal skills, supporting the implementation of projects which rely on input from departments across the organisation
- Experience supporting people through change, to lead teams through complex processes
- Project management skills and the ability to apply knowledge of process management tools to real-life scenarios
- To be able to summarise complex information in a simple, logical manner and communicate this effectively with technical and non-technical members of interdisciplinary teams
- The ability to effectively prioritise and execute tasks in a timely manner
- To be flexible and adaptable in approach, and highly self-motivated
- The ability to work both independently and in a team-oriented, collaborative environment to deliver the required results
- Excellent attention to detail

If you have these skills and want to see how effective process management supports our organisation’s aim to reduce drowning, this could be the role for you. Please apply via the button shown.

Safeguarding

The RNLI is committed to safeguarding; protecting a person’s health, wellbeing, and human rights, enabling them to live free from harm, abuse, and neglect. We expect all employees and volunteers to share this commitment and have a zero-tolerance approach. The suitability of all prospective employees and volunteers will be assessed during the recruitment process in line with this commitment. This will include relevant criminal record checks being carried out, dependent on the eligibility of the role. (England & Wales; DBS check, Scotland; Disclosure Scotland PVG, Northern Ireland; Access NI, Republic of Ireland; Garda Vetting; International, International Child Protection Certificate process).

Diversity at the RNLI

Our staff and volunteers have been saving lives at sea without prejudice for 200 years. We respect and value diversity of background, skills and perspectives within our teams, and consider it essential to help us deliver a world-class lifesaving service. We are an inclusive organisation and welcome applications from everyone. In addition to having the skills needed for the role, we also look for applicants who share our commitment to living our RNLI values (trustworthy, courageous, selfless, and dependable), and helping us work towards Our Vision: To save Every One

Before You Apply

Do not include the following in your job application, CV, or cover letter:

Bank details.
National Insurance number.
Date of birth.

You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.

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