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Operations & Quality Manager

Job Posted: 3 hours ago

Salary: £ 70,000 - 75,000 / Annum
Job Type: Permanent
Location: Havering, Greater London

Expire in: a month

Job Description

Role: Operations & Quality Manager – Social Care
Location: Upminister
Salary: £70,000 - 75,000
Contract: Fill time/ Permanent

Are you ready to champion high standards and drive quality improvement in social care?
This is your opportunity to make an impact supporting both care teams and leadership, overseeing operations and raising the bar for compliance, quality and staff support.

Role will include:

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    Oversee day-to-day operations, fostering a culture of safe, effective, and compassionate care.

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    Lead quality assurance audits, supporting teams to identify areas of good practice and pinpoint improvements.

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    Liaise weekly with managers, residents, relatives, and staff, ensuring open lines of communication.

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    Mentor and coach managers, build their skills, supervise, and support training needs.

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    Monitor staff supervisions, appraisals, turnover, development, and ensure robust compliance with regulatory standards.

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    Respond promptly to statutory communications, working closely with senior leadership to ensure timely, well-documented responses.

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    Operate an open-door policy, championing transparency, and collaboration.

About You:

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    Strong leadership credentials and a track record in social care management.

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    Outstanding written and verbal communication skills.

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    Thorough knowledge of regulatory requirements and best practice in care settings.

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    Natural motivatorable to coach, mentor and inspire your teams to continually improve standards.

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    Organized, efficient, and able to keep documentation accurate and up to date.

Why Join Us?

Here, you’ll influence not just how things are done, but how people feel about their work. Make a difference, support quality outcomes, and help shape the future of care

Before You Apply

Do not include the following in your job application, CV, or cover letter:

Bank details.
National Insurance number.
Date of birth.

You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.

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