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Outbound Customer Service Supervisor

Job Posted: 9 days ago

Salary: £ Competitive
Job Type: Permanent
Location: High Wycombe, Buckinghamshire

Expire in: 19 days

Job Description

Customer Service Supervisor
Location: High Wycombe
Salary: Competitive (DOE)
Are you an experienced Customer Service Team Leader ready for your next step, or a Senior Outbound CustomerService Advisor looking to move into a supervisory role?
I’m working with a growing and well-established medical equipment supplier and manufacturer in High Wycombe, who are looking to appoint a Customer Service Supervisor to support the Customer Service Manager and help lead a team of 12.
This is a great opportunity to join a successful business where you can make a real impact, develop your leadership skills, and be part of a high-performing, supportive team.
The Role
As Customer Service Supervisor, you’ll be responsible for supporting the day-to-day running of the customer service team, ensuring high performance and an excellent customer experience across both inbound and outbound activity.
You’ll play a key role in supporting the team, particularly within the outbound function, while working closely with field sales to ensure a smooth and consistent customer journey.
With a product portfolio of over 35,000 items, you’ll also have the opportunity to drive cross-selling and upselling activity, so a commercial mindset is key.
Key Responsibilities
  * Support the Customer Service Manager in leading a team of 12
  * Coach and mentor team members to achieve targets
  * Drive high levels of customer satisfaction across all interactions
  * Oversee order processing, queries and account management
  * Handle escalated queries and complaints effectively
  * Collaborate with sales teams to strengthen customer relationships
  * Identify and maximise cross-selling and upselling opportunities
  * Contribute to ongoing process improvements
About You
  * Experience in a Customer Service Team Leader or Supervisor role (or ready to step up)
  * Strong leadership and communication skills
  * Experience in a fast-paced, commercial environment
  * Comfortable working closely with sales teams
  * Proactive, organised and results-driven
Experience within a medical, technical or product-led environment would be advantageous, but not essential

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