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Pension Case Handler

Job Posted: a day ago

Salary: £ 12.33 - 12.33 / Hour
Job Type: Contract
Location: Leeds, West Yorkshire

Expire in: a month

Job Description

Pensions Case Handler - Multiple Positions
 Location: Leeds - Hybrid (with bi-weekly attendance and Day 1 Induction on site)
 Location - Manchester - Hybrid (with bi-weekly attendance and Day 1 Induction on site)

Hours: Monday-Friday, 08:00-18:00 (7.5-hour day) - Wednesday will be the office based day on a rota basis.
 Start date: 5th January 2026 - Leeds
 Start date: 19th January 2026 - Manchester 

About the Role
 We provide essential services that support our client in delivering high quality Pensions Administrative support to GP Practices throughout the UK.
 As a Pensions Case Handler, you'll play a key role in delivering accurate and timely pension support and you'll ensure high standards of quality and customer service while meeting performance targets.

What You'll Do

Respond to enquiries from GP practices and internal teams via phone, email, and Teams.
Record and update information accurately in designated systems to enable correct payments and pension processes.
Update GP pension records and provide updates to relevant Pensions Service.
Input, validate, and monitor pension contributions.
Update systems to commence or cease pension records or deductions.
Request forms from GP practices where necessary.
Take ownership of caseloads, proactively managing and investigating issues.
Enter important information into systems and provide advice and updates to professionals.
Deal with incoming and outgoing pre-booked telephony queries and maintain accuracy benchmarks.
Offer flexibility across multiple disciplines based on business needs.
Support other teams when required, including contact centre duties.What We're Looking For

Experience: Ideally 6+ months in finance or data-related back-office function.
Skills:
Strong communication (written and verbal)
Ability to communicate with customers via telephone and email.
Excellent numerical skills
Excellent attention to detail
Comfortable working to targets
Basic proficiency in Word, Excel, and Outlook
Background: Financial, payment, or pensions experience is a plus.
Ability to work independently and as part of a team. Our Values
 We value openness, collaboration, and continuous improvement. We strive to deliver reliable results and support each other to achieve success. 

Why Join Us?
Be part of a team that supports GP's.
Hybrid working with flexibility.
Strong opportunities for career growth and development.
Opportunities to turn into a longer term or permanent positions for the right candidates.Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy

Before You Apply

Do not include the following in your job application, CV, or cover letter:

Bank details.
National Insurance number.
Date of birth.

You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.

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