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Planning Administrator

Job Posted: 13 days ago

Salary: £ 14.31 - 18.54 / Hour
Job Type: Temporary
Location: Exeter, Devon

Expire in: 14 days

Job Description

BDS are currently recruiting for a Planning Administrator to join a well-established housing association within their Exeter team.
This role will be at the heart of the no-access repairs process, helping to reduce missed appointments and improve service delivery.
Key Responsibilities:
  * Processing no access cases on Civica from start to finish with precision and care.
  * Collaborating with departments like Customer Services, Enforcement, Housing, and Planning.
  * Supporting the Planning team with essential administrative tasks.
  * Understanding and applying legislation around no access repairs.
  * Keeping your process and system knowledge up to date and compliant.
  * Ensuring contact details are accurate and investigating booking issues.
  * Delivering a customer-focused service with high accuracy and efficiency.
  * Reporting daily on no access KPIs, tracking trends using Microsoft Excel.
  * Confidently engaging with customers and colleagues about access for repairs.
Hours per Week: 37 hours
Working Pattern: Monday to Friday, 07:30 - 15:30 week 1 Monday to Friday, 09:00 - 17:00 week 2
Temp ongoing to start ASAP
Pay rate; £14.31ph PAYE- £18.54ph UMB
About The Candidate:
The ideal candidate will have;
  * Excellent administrative skills.
  * Good attention to detail.
  * Data entry experience.
  * Customer service experience.
  * Strong verbal and written communication skills.
  * Be confident in having open conversations with customers and the wider business regarding access for repairs.
  * Experience in using a variety of IT software – including Outlook, Excel, and Microsoft Teams.
Apply now for immediate considoration

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