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Player Protection Officer

Job Posted: 13 days ago

Salary: £ 30,000 - 30,000 / Annum
Job Type: Permanent
Location: Nottingham, Nottinghamshire, United Kingdom

Expire in: 15 days

Job Description

Player Protection Officer

Location: Hybrid

Department: Risk & Compliance

Type: Full-time

Salary: Up to £30,000 per annum plus annual bonus (depending on company performance)

Do yo have experience in AML? Are you passionate about safeguarding players and ensuring ethical gaming practices? Do you thrive in a fast-paced, impact-driven environment where no two days are the same? If so, we want to hear from you!

Join our forward-thinking Player Protection team, the first line of defence in protecting both our players and our business from evolving risks such as gambling harm, fraud, and money laundering. This is a pivotal role where your analytical mindset, regulatory knowledge, and compassionate communication skills will make a real impact.

In return for everything you bring, we offer an exciting role in a rapidly expanding business and a competitive rewards package which includes

(email address removed) – a physical and mental wellbeing app for you and your family giving you fast remote  access to a GP for advice and more
	
Thrive App – for your mental wellbeing approved by the NHS
	
Buzz Brights Apprenticeships
	
Buzz Brilliance Awards – Employee Recognition Scheme
	
Buzz Learning, our digital learning platform with access to 100s of online courses
	
Access to Trained Mental Health Advocates for advice on your mental wellbeing
	
5 weeks Annual Leave plus Public Holidays
	
Buy Holidays Salary Sacrifice Scheme – opportunity to buy an extra week’s holiday (if eligible)
	
Staff discount 50% off bingo tickets, food & soft drinks
	
Refer a Friend Scheme
	
Life Assurance
	
Pension Scheme

What You’ll Be Doing

Conducting risk assessments and forensic profiling of customer accounts
	
Investigating escalated cases of fraudulent activity and suspicious behaviour
	
Engaging with customers to understand their circumstances and ensure safe play
	
Leading Enhanced Due Diligence (EDD) investigations, including Source of Funds/Wealth reviews
	
Maintaining accurate records and completing Suspicious Activity Reports (SARs)
	
Collaborating with retail and digital teams to create a seamless safer gambling experience
	
Presenting findings to senior governance meetings and contributing to policy improvements

What You’ll Bring

Proven experience in Player Protection within a regulated environment (iGaming, Bingo, Casino, or Finance)
	
Strong understanding of key regulations: POCA, TACT, LCCP, GDPR, and the Gambling Act
	
Hands-on experience with Customer Due Diligence (CDD) and EDD procedures
	
Excellent communication skills and the ability to handle sensitive conversations with empathy
	
A sharp eye for detail and a proactive, investigative mindset
	
Proficiency in Microsoft Office (Excel, Word, OneNote, PowerPoint)
	
Ability to work independently and as part of a remote team

Desirable Extras

ICA Certificate in KYC, CDD, or AML
	
Experience compiling reports and presenting findings to senior stakeholders

Why You’ll Love It Here

You’ll be part of a passionate team that puts player safety at the heart of everything
	
You’ll have the opportunity to shape safer gambling practices and drive real change
	
You’ll work in a supportive, collaborative environment with room to grow

Ready to make a difference? Apply now and help us protect what matters most.

#BB1

Before You Apply

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Bank details.
National Insurance number.
Date of birth.

You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.

Looking for your next career move? Join a top company hiring Player Protection Officer job near me in Nottingham, Nottinghamshire, United Kingdom! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!