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Reactive Repairs Manager – Social Housing (Office Based)

Job Posted: 15 hours ago

Salary: £ Competitive
Job Type: Permanent
Location: LU5, Houghton Regis, Central Bedfordshire

Expire in: a month

Job Description

️ Read Before Applying

This is a high-volume reactive repairs role.

It is NOT:

Construction / site management

Planned works / capital works

Facilities management

👉 If your background is not in social housing reactive repairs, this role will not be suitable.

The Role

We are looking for a Reactive Repairs Manager to take full control of a busy social housing contract.

You will manage:

Planners / schedulers

Daily WIP (Work In Progress)

KPI performance

Client expectations

This is a fast-paced, office-based role managing hundreds of live jobs at any time.

Key Responsibilities

  * Manage and control daily WIP to ensure jobs are completed on time

  * Lead a team of planners/schedulers allocating works to operatives

  * Monitor and improve:

      * First-time fix

      * No access

      * Follow-on works

      * Appointment performance

  * Drive operative productivity using data and reporting

  * Manage complaints, disrepair, and damp & mould cases

  * Act as escalation point for operational and client issues

  * Attend client meetings and manage performance expectations

  * Analyse KPIs and take action to improve underperformance

Essential Experience (Must Have)

  * Experience managing reactive repairs in social housing

  * Experience managing planners/schedulers

  * Strong experience controlling WIP and job flow

  * Knowledge of SOR codes / schedule of ratesExperience managing KPI-driven contracts

  * Experience with

      * Voids

      * Disrepair

      * Damp & mould

👉 Applications without this experience will not be considered.

About You

  * Used to working in a fast-paced, high-pressure environment

  * Strong decision-maker who can manage multiple priorities

  * Confident dealing with clients and internal teams

  * Focused on performance, delivery, and results

Location & Hours

📍 Houghton Regis (Office Based)
🕒 Monday–Friday, 8am–5pm
🔁 1 in 4 Saturdays + on-call rota

What We Offer

  * Career progression within a growing business

  * 28 days holiday (including bank holidays)

  * Employee Assistance Programme

  * Weekly fitness sessions

  * Christmas hamper

Before You Apply

Do not include the following in your job application, CV, or cover letter:

Bank details.
National Insurance number.
Date of birth.

You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.

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