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Repairs Manager

Job Posted: 16 days ago

Salary: £ 26,000 - 30,000 / Annum
Job Type: Permanent
Location: NE31, Hebburn, South Tyneside

Expire in: 11 days

Job Description

Repairs Manager / Claims Manager

Salary: £25,000 – £30,000 + benefits (weekly pay)

Contract: Permanent | Full-time (35 hours)

Working Hours: Monday–Friday (8am–4pm, 9am–5pm or 10am–6pm)

Location: Office-based or hybrid (depending on location)

Areas: Around Newcastle/Sunderland area

Hebburn / Washington / South Shields / Bolden Colliery

Free parking on-site | accessible by public transport

Overview
An exciting opportunity to join a growing team delivering managed property repairs on behalf of leading UK insurers and loss adjusters. This fast-paced role is ideal for someone with experience in claims, property repairs or customer operations who thrives on organisation, communication and delivering excellent service.

Key Responsibilities

  * Manage incoming repair claims from first notification through to completion

  * Coordinate repairs via a trusted trades / contractor network

  * Act as the main point of contact for customers, clients, surveyors and adjusters

  * Monitor work-in-progress and ensure all SLAs and KPIs are met

  * Arrange emergency repairs and track progress to resolution

  * Obtain estimates, reports and supporting documentation

  * Handle customer queries and complaints professionally

  * Complete claim closure checks and prepare files for invoicing

What We’re Looking For

  * Experience in insurance claims, property repairs or similar environment (social housing repairs/maintenance, contractor, facilities etc.)

  * Strong customer service and communication skills

  * Ability to manage multiple tasks in a fast-paced setting

  * Highly organised with strong attention to detail

  * Confident using Microsoft Office and internal systems/job management systems (good IT skills)

  * Positive, proactive and solution-focused approach

What’s on offer

  * Competitive salary up to £30,000 (weekly pay)

  * Hybrid working (office-based with flexibility) hours; 8-4, 9-5 or 10-6

  * 20 days holiday plus bank holidays

  * Ongoing training and career development opportunities

  * Supportive, values-driven team environment

Apply now with your CV to join a growing, well-respected organisation within the insurance claims sector.

If you think you have the relevant experience for this Repairs Coordinator / Claims Manager role, please apply and provide a CV. By applying for the role, you will be sending us your personal data. Our Privacy Notice explains how we will use your personal data; this can be found on our website, or you can request a copy by email

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Looking for your next career move? Join a top company hiring Repairs Manager job near me in NE31, Hebburn, South Tyneside! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!