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Sales Support Assistant

Job Posted: 35 minutes ago

Salary: £ 26,000 - 30,000 / Annum
Job Type: Permanent
Location: TF2, Telford, Telford and Wrekin

Expire in: a month

Job Description

Sales Support Assistant

Telford

Permanent

Salary £26,000 - £30,000

Monday-Friday 9 am – 5 pm / 35 hours

We’re looking for a proactive and customer-focused sales support professional to join our internal Merchant Sales team. This is a fantastic opportunity for someone who thrives in a fast-paced environment, enjoys building strong relationships, and is passionate about delivering outstanding service to both customers and colleagues.

As the first point of contact for incoming and outbound calls and email enquiries, you’ll play a key role in supporting our Area Sales Managers and business clients. You’ll manage a wide range of sales office functions, coordinate technical and logistical support, and help drive performance through targeted marketing and CRM activity.

Responsibilities and duties will include, but not limited to:

  * Respond promptly to inbound calls and email enquiries on the client line

  * Assist with quotes, sample requests, haulage coordination, pack/load confirmations and stock availability

  * Manage site registrations and stock reservations

  * Schedule appointments and support trade day planning

  * Collaborate with marketing and ASMs to organise display materials

  * Coordinate special blend requests and provide technical assistance

  * Monitor CRM system and proactively contact branches to optimise stock levels

  * Engage merchants to promote products, arrange ASM visits, and deliver product training

  * Drive sales of high-stock items and support targeted promotional campaigns

  * Work towards achieving and exceeding monthly sales goals

  * Maintain accurate records including site registrations, quotes, project updates, and sample logs

  * Generate and manage reports such as opportunity trackers and contact lists for marketing outreach

  * Support marketing initiatives through mailshots and campaign coordination

  * Develop stock profiles and proposals

  * Assist in onboarding and training new team members

  * Manage shared inboxes and distribute sales communications

  * Attend off-site meetings, trade events, and accompany ASMs when needed

  * Participate in stock audits and inventory checks

Skills and Experience

  * Excellent communication and organisational skills

  * Strong attention to detail and ability to multitask

  * Confident using CRM systems and Microsoft Office tools

  * A team player with a proactive and customer-first attitude

  * Previous experience in sales support, customer service, or a similar role is desirable

  * Excellent organisational skills with the ability to prioritise workload effectively

  * High attention to detail and accuracy

  * Proficiency with Microsoft Office applications

  * Professional telephone manner

  * Ability to work well in a busy, fast-paced environment

  * Full driving licence and access to own transport (essential due to location)

The application process:

Our mission is to support our clients in their creation of an equal, diverse and inclusive workforce. We are committed to providing a barrier-free recruitment process, so if you require any reasonable accessibility adjustments within the application process, then please make it known at the earliest opportunity.

We will carefully consider your details and advise you if we're able to progress with your application within 72 working hours. If you do not hear from us within this time your details won’t be retained. So, if you're not successful on this occasion, do continue to respond to future roles we advertise. In the meantime, all good wishes and continued success with your search for employment.

About Us

Prince Personnel are an employment agency working on behalf of our client. Whether you’re seeking a new permanent position, temporary assignment or contract you’ll find us easy to deal with. Located in thriving Telford, we focus on jobs in Shropshire, Staffordshire and North Wales. Prince Personnel specialise in commercial, accounts and finance and technical recruitment. With the best jobs around we are an independent agency working hard for you.

Reference: DE26768

Before You Apply

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Bank details.
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