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Service Advisor

Job Posted: 9 hours ago

Salary: £ 32,000 - 32,000 / Annum
Job Type: Permanent
Location: Swindon

Expire in: a month

Job Description

We are seeking a Commercial Vehicle Service Advisor on behalf of our client, a prominent multi-franchise approved commercial vehicle dealer group with multiple centres across South West England. This position offers an excellent opportunity to join a long-established local business and work with an industry-leading commercial vehicle brand. The successful Service Advisor will be based in Swindon, Wiltshire.

 Benefits for the successful Service Advisor:

Competitive starting salary between £29,000 and £32,000 per annum, dependent on experience
Flexible working hours between 30 and 40 hours per week, allowing for full-time or part-time arrangements
33 days annual leave inclusive of bank holidays
Access to manufacturer-accredited training and development programmes
Company pension scheme
Free on-site parking
Workwear provided
Supportive and friendly working environmentDuties:

Greet customers professionally and provide a welcoming first impression
Book appointments, manage diaries, and organise the daily schedule
Prepare and raise estimates, obtaining customer approval for work
Handle all incoming phone calls and email enquiries effectively
Prepare job cards and ensure accurate completion of all paperwork
Liaise with the workshop controller and communicate with technicians regarding vehicle progress
Update customers regularly on vehicle status
Process payments and issue invoices
Maintain a tidy and professional reception area
Support the smooth operation of the workshop through administrative tasks
Deliver outstanding customer service to maximise customer satisfaction and retentionRequirements for the Service Advisor position:

Proven experience as a Vehicle Service Advisor is highly advantageous, especially within the commercial vehicle sector
Excellent communication skills, with a focus on delivering exceptional customer service
Strong organisational abilities and proficiency with IT systems
Experience with Kerridge/Keyloop DMS system is desirable but not essential
A customer-centric approach with the ability to handle multiple tasks efficiently
Knowledge of commercial vehicles and the commercial vehicle industry is beneficial but not mandatoryThe ideal Service Advisor will demonstrate strong interpersonal and organisational skills, with a focus on providing top-tier customer care. Previous experience in a similar role, particularly within the commercial vehicle industry, will be viewed favourably.
 
Contact Sarena Abbott, Automotive Recruitment Specialist at Perfect Placement covering Swindon and Wiltshire, today to discover more about this fantastic opportunity.

Perfect Placement are the UK’s Leading Automotive Recruitment Agency so if you are looking for a Job get in touch today

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