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Service Coordinator

Job Posted: 2 days ago

Salary: £ 24,784 - 24,784 / Annum
Job Type: Permanent
Location: St Neots

Expire in: a month

Job Description

Role: Service Coordinator

Location: St Neots, Cambridgeshire 

Hours: Monday to Friday, 8:30am - 5:00pm

Salary: £(phone number removed) + (DOE)

An excellent opportunity has now arisen for a proactive and responsive Service Coordinator to join a dynamic service team.

Our client is seeking an individual with strong planning and organisational skills, excellent communication abilities, and a solutions-focused mindset. 

The ideal candidate will be confident building relationships with customers and able to thrive in a fast-paced environment, both independently and as part of a team.

Duties of a Service Coordinator:

Build and maintain strong relationships with customers, ensuring high levels of service and satisfaction
Respond to customer enquiries and resolve issues efficiently via phone and email
Coordinate and schedule contractors and customers to ensure smooth service operations
Plan and manage customer service activities effectively
Adapt to changing situations and provide practical solutions to customer needs
Work collaboratively within the team while also managing individual responsibilities
Maintain clear and professional communication with customers, contractors, and internal teams
Accurately input and manage data within CRM systems and customer service portals
Log job sheets and maintain Excel spreadsheets to track service activity
Provide regular updates and reports to the Service Manager
Manage invoicing processes, ensuring accuracy and timely completion

What we would like from you:

Previous experience in a customer service role (service industry experience desirable)
Strong organisational and planning skills
Excellent communication skills, both written and verbal
Proficiency in data entry, and Microsoft Excel
Ability to build and maintain strong customer relationships
A proactive, solutions-focused approach
Comfortable working in a fast-paced environment
Strong teamwork skills with the ability to work independently
Experience coordinating and scheduling contractors/customers (desirable)

Additional Requirements:

Flexibility to work varied hours when required
High attention to detail and accuracy
Positive attitude with a proactive approach to problem-solving

BEDFORDPERM

If you are interested in this role, please apply with your most recent CV.

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